Issue with Backups ESX 5

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

Hi,

My employer owns vmProtect 6 but the guy who registered it is on holidays and I was tasked with setting it up but I don't know the logins for the support site so I hope you all can help.

I am trying to backup our ESX 5 server which has 4 VMs running on it. I've been able to do it in the past but today I changed the task to a different sftp server and now I am unable to backup. I have ruled out the sftp change as I have moved it back to the org. sftp and the same results.

I was watching vSphere client during the backup, it does the snapshots of each vm and then deletes the snapshots right away and the backup fails. I found another post where someone said to do full snapshots and then delete them but this has not worked.

I'm looking in the log files in vsphere and I don't see any errors but I am not sure what I am looking for.

The only thing I cannot do is a complete reboot of the ESX box as it's in production already.

Wed, 01/04/2012 - 22:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 613
Comments: 8747

Do you get any error messages when the task fails?

As you've changed a server, have you tried creating a new task to run the image operation?

Thu, 01/05/2012 - 03:08
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

I've tried recreating the task about 15 times. Also with the archive errors below the sftp server does work with the logins which I provide to vmprotect but I think it's part of a bigger issue that those errors are being displayed.

Error1:
Task 'Backup 01/04/2012 16:35:01' failed: 'Failed to create the backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950053
Fields:
Message: Failed to create the backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2fd
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5c6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397de5
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 3
Module: 64
LineInfo: 3f26773fab7bd966
Fields: path : avfs:/sftp?sftp://10.176.32.9/mnt/serverbackups/PBVM01/
Message: Failed to open the archive for writing.
--------------------
Error code: 14
Module: 4
LineInfo: d18a9c757ef1333e
Fields:
Message: The operation is not supported.
--------------------'.

Error2:

Failed to open the archive for writing.
Additional info:
--------------------
Error code: 3
Module: 64
LineInfo: 3f26773fab7bd966
Fields: path : avfs:/sftp?sftp://10.176.32.9/mnt/serverbackups/PBVM01/
Message: Failed to open the archive for writing.
--------------------
Error code: 14
Module: 4
LineInfo: d18a9c757ef1333e
Fields:
Message: The operation is not supported.

Error 3:

Failed to open the archive for writing.
Additional info:
--------------------
Error code: 3
Module: 64
LineInfo: 3f26773fab7bd966
Fields: path : avfs:/sftp?sftp://10.176.32.9/mnt/serverbackups/PBVM01/
Message: Failed to open the archive for writing.
--------------------
Error code: 14
Module: 4
LineInfo: d18a9c757ef1333e
Fields:
Message: The operation is not supported.

Error 4:

Failed to run the task with ID '218B4EEA-5B1F-4D81-A635-229E2A2A3F17' (internal run).
Additional info:
--------------------
Error code: 41
Module: 144
LineInfo: 5ee2c4bb8ba04c1a
Fields:
Message: Failed to run the task with ID '218B4EEA-5B1F-4D81-A635-229E2A2A3F17' (internal run).
--------------------
Error code: 3
Module: 435
LineInfo: 5ee2c4bb8ba048d5
Fields: IsReturnCode : 1
Message: Failed to create the backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2fd
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5c6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397de5
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 3
Module: 64
LineInfo: 3f26773fab7bd966
Fields: path : avfs:/sftp?sftp://10.176.32.9/mnt/serverbackups/PBVM01/
Message: Failed to open the archive for writing.
--------------------
Error code: 14
Module: 4
LineInfo: d18a9c757ef1333e
Fields:
Message: The operation is not supported.
--------------------

Thu, 01/05/2012 - 15:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

Ok so that is solved. sftp was the issue but no idea why. Switched it to normal ftp and it works.

Thu, 01/05/2012 - 17:53
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 0
Comments: 92

It could be the firewall or the sftp service was just not started. Which was my case though.

Sun, 09/14/2014 - 17:00