online storage interruptions

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Forum Member
Posts: 37
Comments: 47

Hi,

I've opened a case to investigate my "backup to online cloud" issues. While I'm still waiting to resolutions, I have some questions:

1. What is the Acronis' maintenance policy for the cloud service? I mean, if Acronis need to do system maintenance for their online cloud service, will it be scheduled at certain date/time? OR, it will be any time? I would like to know the time window so that I can avoid to have any backup scheduled.

2. Is there any routine maintenance for Acronis Cloud service? what is the time window?

3. What will happen to vmprotect or what I should expect in case of the cloud service is down while a backup is running?

Thanks,
Aldous

Sat, 03/16/2013 - 16:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi Aldous,

1. and 2. The cloud services maintenance is performed twice per month with the following schedule:

US1 Datacenter: Every 2nd Tuesday 2AM - 5AM EST (10:00 - 13:00 MSK)
US2 Datacenter: Every 2nd Tuesday 2AM - 5AM EST (10:00 - 13:00 MSK)
EU1 Datacenter: Every 2nd Tuesday 5AM - 8AM CET (07:00 - 10:00 MSK)

The next maintenance is planned for 3/19/2013 (tomorrow) and then goes in cycle of 2 weeks.

There can also be additional maintenances in case of emergency of course. Information about these "extra" maintenance events (if they occur) is distributed among our support team members.

3. In case the cloud service goes down while backup is in progress, the backup task will continue re-trying the backup operation in accordance with "Error Handling" settings (default= 5 retries with 30 seconds interval). If the number of retries/period is large enought to let the task running until maintenance is over, then the backup continues from the place where it was paused. During cloud services unavailability the task will remain running at the same percentage without transferring data (will look like hung up one) and will continue running normally after the cervices are back online.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Mon, 03/18/2013 - 10:56
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 37
Comments: 47

Hi Vasily,

Thanks for the info.

1. and 2. during the maintenance, should I expect the backup failing (after retrying)?

3. If the backup failed in the middle, the backup may be partially written to the cloud. Will this cause corruption to the backup file? I've been having repeated issues. Once every few weeks, all the scheduled backup to the cloud failed. Next day when I restart the backup, some of them will failed to backup with error "Write error". (this is actually, the case I opened and currently being investigated by your support team). And, I was unable to remove any recovery point as well (also, write error). This is very very painful.

Thanks again,
Aldous

Mon, 03/18/2013 - 20:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Aldous,

1,2. In case the backup task reaches the re-tries limit during the maintenance period it will fail. Otherwise (if it lasts for more time than the maintenance) it should continue writing data into the archive and finish.
3. The backup failure in the middle just means that the data which had been written into the archive during this task execution life-time is not valid and will not be considered upon next backup attempt, which should not fail of course. Also thanks for the additional info, I've passed it to our support and dev. teams (your case as far as I can see is now being investigated by our developers).

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Tue, 03/19/2013 - 07:29
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.