Problems reading SMB/CIFS shared directories with vmProtect 9

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Beginner
Posts: 1
Comments: 2

Hi,

setup: vmProtect 9 appliance, Netgear NAS.

here's what I already tried:
First upgraded vmProtect 8 to 9, after that could not connect to shared directories/folder to backup or restore. This I tested in my lab.
Did another upgrade just to be sure it wasn't problem in particular setup, this test I did in customer. Same result.
FYI: I have few customers which all have similar setups with Netgear NAS boxes for backup. And would like to
upgrade all them to version 9. This error is preventing that.
Downgraded 9 to 8 (just installed version 8 on top of 9) it works again, can connect to shares OK. Luckily all backups jobs still there and working. Tested in my lab.
Third try: installed clean vmProtect 9 appliance (no upgrade), same connection problem. Tested in my Lab.

Everything is rebooted to make sure nothing wrong in cache for example. vmProtect 8 works okay.
I can connect to same shares with Windows no problem.
I always use IP-adresses to connect, not relying DNS.
Searches some kb's but found nothing like this. Just common network or share problem solving, which is not
connected to problem I'm experiencing.

So it's pretty much narrowed down to version 9 and some change there, not able to connect shares anymore.

When making new backup job I can log on to NAS without problems, but when I try to click directory/folder it gives me this bogus error:

Code: 27066484 (0x019D0074)
Line: 836463A653DED97A
Message: An error has occurred while executing command 'file_browse_async'.

============
Code: 27066470 (0x019D0066)
Line: AC471D05F22A8C79
Message: Access to location 'avfs:/smb?//192.168.20.12/backup/' is denied. Unknown user name or invalid password.

============
Code: 27787267 (0x01A80003)
Line: 10F02767C7826B20
Message: Failed to get the archives list.

============
Code: 262164 (0x00040014)
Line: 4D7F75FCDE07D57A
IsReturnCode: 1
Message: Access is denied.

============
Code: 9568343 (0x00920057)
Line: 4D7F75FCDE07D675
Message: Failed to get files.

============
Code: 262164 (0x00040014)
Line: 4D7F75FCDE07D57A
IsReturnCode: 1
Message: Access is denied.

============
Code: 9568342 (0x00920056)
Line: 4D7F75FCDE07D69F
Message: Failed to add the items to the directory.

============
Code: 262164 (0x00040014)
Line: 72BD8F1A411BE0E2
Message: Access to the file is denied.

============
Code: 5832753 (0x00590031)
Line: 72BD8F1A411BE2F8
hostName: 192.168.20.12
Message: Failed to mount the SMB share.

Thu, 10/17/2013 - 08:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi,

Typically such problems has to deal with the security model used by specific NAS device. Mouting of the share is performed by Linux 'asamba' module included in vmProtect virtual appliance. By default we mount the shares with 'sec=ntlm' parameter, while looks like your specific NAS device needs to be mounted with 'sec=none'. In order to confirm this we need to check the /tmp/asamba.log from the appliance generated with 9th version and compare it with the same log from the 8th version of vmProtect.

In order to collect this log you can connect to appliance via WinSCP as described in http://kb.acronis.com/content/36100 article in troubleshooting section. After that please contact our support team with reference to this thread, so that we can prepare a fix for you.

P.S. One possible workaround is to change the authentication mode in the NAS settings (there should be some kind of setting to switch from domain to local authentication + some other options).

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Thu, 10/17/2013 - 09:25
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