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[RESOLVED] access backup files from unmounted volume from different vmProtect install

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How can I mount a vmWare disk that contains vmProtect backup files from a previous vmProtect installation? We did a re-install and although vmProtect detects the drive is available, it says that all data will be destroyed before mounting.

I have reviewed kb 29868 but I guess I'm looking for one step before this where the drive is not yet mounted.
http://kb.acronis.com/content/29868

When I attempt to mount from vmProtect shell, no errors are displayed but review of the error log just says "No such file or directory"

Can I mount the volume in another linux installation?

0 Users found this helpful

Hello wyn Bryant,

I wanted to provide you with an update that we have released Acronis vmProtect 8. Please upgrade your product.

I will lock this thread and if you experience any issues please create new topics for them.

We would really appreciate if you could attach these logs when posting about a technical issue.

Thank you.