[RESOLVED] Restored Mailbox's are Empty - vmProtect 7 5155 - No Errors Reported
This has being hounding myself for several weeks now and adding here as a discussion for others that may have the same issue OR the off chance that somebody can suggest a Solution.
Problem: Restoring either a "MailBox"OR Mailbox Content" always results with them being empty although reports as being sucessful and with no errors.
Version: vmProtect 7 vr 5155
Host Platform: ESXi 5
Virtual Server: SBS2011
What Does work:
1 - Full backup with Exchange awareness: On. I can confirm this works as
2 - Using Exchange Recovery: Database. This is recovered sucessfully and and without error.
I checked the content of the recovered edb file user alternate software and the email content is in there.
What this tells me is that (Repeating myself here):
- Exchange awareness" Backup works.
- Exchange Recovery: Database works
What doesn't work.
- Exchange Recovery: Email or Mail Boxes
- Exchange Recovery: Mailboxes
Both do run and Restore without any Errors and report as sucessful.
Problem: The restored items (extracted .pst files) are all empty 265KB files.
Questions:
1 - Has anybody managed to get this to working?
2 - Have any suggestions on why this isn't working (considering everything reports as being sucessful with no errors in either vmProtect7 Logs nor on ESXi Acronis VM.
I honestly would love to get this operational as it would then be a product I could sell. Right now I can't as Testing is a failure due to this. Perhaps there is a simple solution?
Note: I do have an open Acronis case for this however still waiting for solution. I have run many tests and scenarious without sucess.
Cheers
Hi there,
I do have exactly the same issue!
Latest vSphere and vmProtect, 2008 r2 EE & Exchange 2010 SP1 EE.
The generated pst stays empty with a size of 265 KB.
Cheers
will test an restore also again ;)
I've tested a restore with the windows agent and additionally with the appliance --> same effect.
Btw., UUID is activated and the exchange backup agent is installed, too.
Any news regarding this issue?
Hi all,
Thank you for your comments.
Unfortunately no solution will be available until we receive diagnostic information to troubleshoot, and reproduce the issue. So far we haven't received any update on this, and would really appreciate if you could send us the diagnostic data.
Thank you.
Hello Paddy,
1. Log from VMprotect (Save all to file)
2. Acronisinfo from the virtual machines with Exchange
3. Screenshot of the error.
Could you please send the diagnostic info requested to the T2 team, and let us know if there's any delay with the response from their side, we'll speed up the process. We will also be glad to arrange a remote session, and gather the logs ourselves, just let us know the best time to call you.
Thank you.
Yana Wrote:
Hi all,
Thank you for your comments.
Unfortunately no solution will be available until we receive diagnostic information to troubleshoot, and reproduce the issue. So far we haven't received any update on this, and would really appreciate if you could send us the diagnostic data.
Thank you.
I HAD A LARGE PARAGRAPH OR TWO HERE................................where did it go to after I hit SUBMIT.................................Aggghhhh. Do I have to retype it all again!
I have submitted everything to ACRONIS on many occasions and I have had several support agents connect to my systems via Teamviewer, None have been of any use as they are not familiar with Product. On ALL occasions I have been told this was being sent to level 2 support. After a major Complaint, I did eventually get to speak to “Gavesh” from level 2.
He connected to my Systems and he agreed that you DO indeed have all the reports on your FTP site (as per what I uploaded weeks ago). The only report that didn’t seem to populate properly was the “Acronis diagnostic data” using the ctrl-alt-shift-f1. This wasn't due to any fault of mine! Gavesh himself tried to create the file and had a problem with the process of generating it. I have not hear back since. The reason I believe I haven’t heard back is that I (yes that's "Me" not Acronis) have found a Work around after approx 60 plus hours of testing (I must be mad as I don’t get paid for this) I should just move on!
Software Tested:
- UK English Version = AVMP7_5155_en-EU.exe
Scenario:
Restoring
- Using the UK Eng version (AVMP7_5155_en-EU.exe). It reports as successful (No Errors) however file Restored is only 2684KB (Empty Mailbox)
The UK Eng version (AVMP7_5155_en-EU.exe) is faulty.
Support Concern: I have had basically no “Real” support on this issue since reporting this on 02 March 2012 other than canned emails and speaking to Lvl1 users who don’t know the product 9not their fault as they are not the developers). I have grave concerns about this as to date nobody other than MYSELF has actually done any real troubleshooting. How do I make excuses to the Director of a Company when he asks for a restore............... I can't even say Acronis Support are on the case............its 7 weeks in!
What if this were a “Live System”. Backup is critical indeed however it is only as good as the Restore. If Restore fails then "ACRONIS SUPPORT" should be Pro-Actively assisting in resolving that day.
On a POSITIVE NOTE: The reason I have spent so many hours on this is I believe it is a great product and fantastic potential. It is let down by Support though.
Excuse the different colours above..........................the Rich Text editor doesn't like pasting and can't be manually corrected without a lot of work!.
I can confirm this for German AVMP7_5155.
pst file is empty. Log file shows restored folders, but elements=0
I can confirm the same problem.
Restore seems to be successful but the resulting PST is empty.
Version: vmProtect 7 (5155)
Host Platform: ESXi 5
Exchange: 2010 Standard on Windows 2008 R2
Quite a big flaw that definitely needs more attention from Acronis Support...
Mike
Hi Mike Carter, Which version are you using as a matter of interest?
NOTE: My Workaround: I also installed the US_eng version and used that to do the restore. This worked. Not a solution just a workaround. I still use the UK English version to backup as I need the dates as DD/MM/YY. In turn have both installed as VM's but only turn the US_Eng version of if I need to restore
Hi Paddy,
I'm using the US_eng version, build 7.0.5155 which adds some confusion
Oh dear......Now thats interesting indeed!. If bored, Install the eu_eng version as well and run a backup. See if that restores using your US_ENG version. Mine does! PS: Mine are installed as VM's on ESXi5. OS = SBS2011 (so really same as SBS2008R2).
OK... I just installed the EU version and tried to restore using that but unfortunately still have an empty PST... :(
Sorry, I meant to say, do a "FULL" (Fresh) backup and don;t forget to enable the Exchange.
Once done, then try a "Exchange mailbox restore" using both UK & US versions (as a matter of interest).
PS: Make sure your are not getting Acronis Backup errors. I had to fix a SBS2011 VSS issue prior to this working however if you look at the backup logs of Acronis upon completion you would indeed see errors. If no errors then all should be well.
I was informed that:
- the next update will fix the issue
- as a workaround installing a 2nd virtual appliance of the previous build 5144 from https://www.acronis.com/my/products/ will allow to restore to PST with Exchange 2010 (only SP1 + SP2 are affected)
- not only selected, but all elements will be restored then (which was fixed in build 5155...)
Hello all,
We just released an update which resolves this issue.
Thank you.