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[RESOLVED] vmProtect 6 and IBM Servers with uEFI error fix

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I have been battling with a clients IBM systems x 3200 M3 for 6 days now.
If you are installing Acronis vmProtect 6 and 7 Beta as a windows agent under Windows 7 and booting with uEFI your backups may fail with error codes :

Error code: 5 Error code: 3 Error code: 32786 Error code: 353
Module: 303 Module: 435 Module: 114 Module: 149

Error code: 2 Error code: 5 Error code: 1080 Error code: 5
Module: 218 Module: 303 Module: 1 Module: 303

It is a compatibilty issue with uEFI. This can be resolved by setting the 'legacy' flag in the uEFI setup.

See the attached PDF on how to.

Hopefully this will help someone out and not having to spend many hours troubleshooting.

David.

Issue resolved here.

Attachment Size
uefi_and_acronis_vmprotect_6.pdf 129.57 KB
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Hello David,

Thank you very much for this post.

I submitted your workaround to our Knowledge Base team so that we can create an article for this issue.

I want to thank you for your time and if you need anything please let us know.

Thank you.

Thank you David,

I just wanted to add a warning to this thread. If you have more that 2TB of storage and you implement this workaround you will not be able to see the rest of the space.

So in my case, with my 24TB array this workaround, while making my vmProtect work, gave me no access to my considerable storage.

Greg.

I also tried installing VMware ESXi (licensed) with the vmProtect 7 virtual running on it and ran into a similar limitation.

VMFS only supports a 2TB -512 byte LUN and if you only have a single 24TB drive presented it will only make us of 2TB, no partitionning options are available in the ESXi install, if you chop up your disk array into <2TB LUNS (which will take over 36 hours to initialize) then it will install ESXi on the partition you choose and allow you to add the remaining LUNS to a VMFS filesystem but then you are limited by the .vmdk size and must add <2TB drives to the vmProtect virtual forcing you to manage multiple backup locations.

I feel it necessary to comment that I'm very disappointed that this issue wasn't resolved with vmProtect v7 beyond this workaround.

I installed a competitor and it had no issues with accessing the full 24TB of storage as seen by Windows 2008 R2 64bit under the uEFI boot.

Hello Everyone,

Thank you for your posts.

We have resolved the issue with UEFI-based system support, the fix is available in Acronis vmProtect 8.

Please let me know if you have additional questions.

Thank you.

Hello Greg,

Thank you for posting and you are very welcome.

As the initial issue has been resolved I will lock this thread. Please open a new thread if you need additional help.

Thank you.