Unable to connect webconsole / login

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Forum Member
Posts: 10
Comments: 21

Hello,

since yesterday i have he problem that i cant login on the webpage.
Build it 9.0.10535
Loading to 60% an then stop an get error: cant connect to agent, try restartin webconsole.

Restartet appliance many times.

I had the same problem last month with build 9.0.10007 on an other network!
Acronis Support Hotline cant help me after 2 days an i installed a new appliance and configred all jobs again.

Deleted logs, ... in console but nothing helped.

Mon, 05/11/2015 - 13:31
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Posts: 22
Comments: 3800

Hi Dominic,

If you notice such behavior re-occurring there must be some specific in how the appliance is set up. In order to check what the problem is can you please shutdown the appliance, export it to .ovf/.ova template in vSphere client and upload to our FTP server, so that I can download and figure out what the problem is? I will send you the FTP link in a private message where you can upload the appliance template.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Tue, 05/12/2015 - 08:08
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 10
Comments: 21

After 4 weeks, i have the same problem again.
I found that it had to do with something in the tmp folder of the appliance.
I deleted it and copied it from a working appliance.
After a reboot i can login an eveything is working.

I have copied the vm, so i will upload it to the ftp server!
I will send you a message when upload is complete.

Fri, 06/05/2015 - 07:37