Updated vmware to 4.1.0 988178 and all vmtools. Now backups do not run

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 71
Comments: 162

Since upgrading vmware 4.1.0 U3 version to the latest update 988178, and then updating the vmtools on every virtual machine, vmProtect cannot produce backups.

The logs ALL inducate cannot find any disk or volumes to back up which is odd because further up the log it says "adding virtual hard disk" and it lists a VMDK file, so part of Acronis knows there are hard disks, but part of it does not (Step 14 below).

Here is an example of one machine. Note they all say this except the mail server.
Backup has failed. Please check the log for additional information.
1 Information 2/24/13 10:00:01 AM Task 'ITWORKPC' changed its state from 'idle' to 'running'.
2 Information 2/24/13 10:00:01 AM Task 'ITWORKPC' was started.
3 Information 2/24/13 10:00:07 AM Backing up VM(s).
4 Information 2/24/13 10:00:07 AM Successfully connected to 'VMware vCenter Server 4.1.0 build-799345'.
5 Information 2/24/13 10:00:07 AM Successfully connected to 'VMware ESX 4.1.0 build-988178' through VMware vCenter Server.
6 Information 2/24/13 10:00:08 AM Successfully connected to 'VMware ESX 4.1.0 build-988178' through VMware vCenter Server.
7 Information 2/24/13 10:00:08 AM Successfully connected to 'VMware ESX 4.1.0 build-988178' through VMware vCenter Server.
8 Information 2/24/13 10:00:09 AM Successfully connected to 'VMware vCenter Server 4.1.0 build-799345'.
9 Information 2/24/13 10:00:11 AM Successfully connected to 'VMware vCenter Server 4.1.0 build-799345'.
10 Information 2/24/13 10:00:11 AM Successfully connected to 'VMware ESX 4.1.0 build-988178' through VMware vCenter Server.
11 Information 2/24/13 10:00:20 AM Creating snapshot (2/24/13 10:00:11 AM).
12 Information 2/24/13 10:00:20 AM Successfully connected to 'VMware ESX 4.1.0 build-988178' through VMware vCenter Server.
13 Information 2/24/13 10:00:21 AM Load virtual machine 'vm://86E16424-D25B-4E0D-AB44-B3544AC9B64A/529439e7-a248-bcb4-68e7-a1b09569aa64?host=host-10&type=vmwesx' into the disk subsystem.
14 Information 2/24/13 10:00:21 AM Adding virtual hard disk '[vm3-sas] ITWORKPC/ITWORKPC.vmdk' to '0:1'.
15 Information 2/24/13 10:10:27 AM Detaching hard disk 'SCSI0:1'.
16 Error 2/24/13 10:10:33 AM Failed to open raw hard disk data file '[vm3-sas] ITWORKPC/ITWORKPC.vmdk'.
Additional info:
--------------------
Error code: 94
Module: 83
LineInfo: 1b5da992938b2ae1
Fields:
Message: Failed to open raw hard disk data file '[vm3-sas] ITWORKPC/ITWORKPC.vmdk'.
--------------------
Error code: 64
Module: 83
LineInfo: 7feed46a356d56b9
Fields:
Message: Failed to add SCSI disk to the system. Host: 2; Target: 1.
--------------------
Error code: 64
Module: 83
LineInfo: 7feed46a356d56b0
Fields:
Message: Cannot find attached hard disks in the system.
--------------------
17 Information 2/24/13 10:10:34 AM Remove snapshot (snapshot-8200).
18 Information 2/24/13 10:10:34 AM Task 'ITWORKPC' changed its state from 'running' to 'idle'.
19 Error 2/24/13 10:10:34 AM Task 'ITWORKPC' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba09501ce
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d32e
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 1080
Module: 1
LineInfo: 145a191bfe9050d1
Fields:
Message: Failed to execute the operation.
--------------------
Error code: 1005
Module: 1
LineInfo: bb03ce40e9a37f1a
Fields:
Message: Cannot find any disk or volumes to back up. The operation has been terminated.
--------------------'.

Here is the mail server

Backup has failed. Please check the log for additional information.
1 Information 2/23/13 10:00:02 PM Task 'MAIL' changed its state from 'idle' to 'running'.
2 Information 2/23/13 10:00:02 PM Task 'MAIL' was started.
3 Information 2/23/13 10:00:08 PM Backing up VM(s).
4 Information 2/23/13 10:00:08 PM Successfully connected to 'VMware vCenter Server 4.1.0 build-799345'.
5 Information 2/23/13 10:00:09 PM Successfully connected to 'VMware ESX 4.1.0 build-988178' through VMware vCenter Server.
6 Information 2/23/13 10:00:14 PM Successfully connected to 'VMware ESX 4.1.0 build-988178' through VMware vCenter Server.
7 Information 2/23/13 10:00:14 PM Successfully connected to 'VMware ESX 4.1.0 build-988178' through VMware vCenter Server.
8 Information 2/23/13 10:00:23 PM Successfully connected to 'VMware vCenter Server 4.1.0 build-799345'.
9 Information 2/23/13 10:00:24 PM The following virtual machines do not have VMware Tools installed: 'MAIL'. Snapshots of these virtual machines may be inconsistent and source file exclusion is not supported.
Additional info:
--------------------
Error code: 32861
Module: 114
LineInfo: 28314c961de7d314
Fields:
Message: The following virtual machines do not have VMware Tools installed: 'MAIL'. Snapshots of these virtual machines may be inconsistent and source file exclusion is not supported.
--------------------
10 Information 2/23/13 10:00:25 PM Successfully connected to 'VMware vCenter Server 4.1.0 build-799345'.
11 Information 2/23/13 10:00:26 PM Successfully connected to 'VMware ESX 4.1.0 build-988178' through VMware vCenter Server.
12 Information 2/23/13 10:01:00 PM Creating snapshot (2/23/13 10:00:50 PM).
13 Information 2/23/13 10:01:03 PM Load virtual machine 'vm://86E16424-D25B-4E0D-AB44-B3544AC9B64A/52530554-5743-7cc8-3cd0-cb8164da8dce?host=host-1541&type=vmwesx' into the disk subsystem.
14 Information 2/23/13 10:01:04 PM Adding virtual hard disk '[vm2-sas] MAIL/MAIL.vmdk' to '1:1'.
15 Information 2/23/13 10:01:26 PM Adding virtual hard disk '[vm2-sas] MAIL/MAIL_1.vmdk' to '1:2'.
16 Information 2/23/13 10:01:46 PM Analyzing partition 'C:'...
17 Information 2/23/13 10:01:46 PM Analyzing partition 'D:'...
18 Information 2/23/13 10:01:48 PM Preparing for the Microsoft Exchange database validation.
19 Information 2/23/13 10:04:13 PM Detaching hard disk 'SCSI1:2'.
20 Information 2/23/13 10:04:21 PM Detaching hard disk 'SCSI1:1'.
21 Information 2/23/13 10:04:28 PM Remove snapshot (snapshot-8192).
22 Information 2/23/13 10:04:29 PM Task 'MAIL' changed its state from 'running' to 'idle'.
23 Error 2/23/13 10:04:29 PM Task 'MAIL' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba09501ce
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d32e
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 368
Module: 149
LineInfo: 4db9605401c15283
Fields:
Message: Failed to prepare for the Microsoft Exchange database validation.
--------------------
Error code: 358
Module: 149
LineInfo: 8e1d384601b2ab4b
Fields:
Message: VSS metadata is missing or corrupt.
--------------------
Error code: 13
Module: 4
LineInfo: 86137b9d60c180c7
Fields:
Message: The file is corrupted.
--------------------'.

I'm going to open a case too because Acronis needs to be aware of these problems.

Mon, 02/25/2013 - 12:19
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi KJSTech,

Concerning the 1st failure - it looks like there were traces left in the virtual appliance from the disks which were attached to it before (for backup purposes). This might happen if for example the default appliance disks (1GB and 2GB) are attached to wrong SCSI slots or something went wrong during the upgrade of the vSphere (i.e. something happened to the state of the virtual appliance). Typically such problems are resolved by rebooting the virtual appliance in order to get rid of the traces.

The Exchange-aware backup failure should be investigated by following the steps from http://kb.acronis.com/content/31347

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Tue, 02/26/2013 - 06:38
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 71
Comments: 162

Well all the backups last night ran properly. During the day I just went into each job and 'touched it' by just looking at it and clicking save. Its like that "reset" the job or something because now they all completed.

Even the mail server completed, ran from 18:03:50 to 19:20:15.

So it seems every once in awhile you just have to 'touch' the jobs. Maybe we could come up with a script that does that behind the scenes in a future version?

Tue, 02/26/2013 - 14:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi KJSTech,

Even though the jobs went fine over night it would still be worthy to investigate what happened. The editing and saving the jobs should not have affected the results actually. There is more likely some Linux modules (the base OS of vmProtect appliance) state which has changed. As mentioned in
http://forum.acronis.com/forum/40299 we will investigate this case and figure out what went wrong.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Tue, 02/26/2013 - 14:14
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.