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VM P 8 - All backup locked at 0%

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Hello everybody,

I have a big problem, all backup are locked at 0% and doesn't move ... even after many hours ...

I try to reboot the VM VMP but it is the same problem.

Can you help me please ? What is the problem ?

Thanks a lot.

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Posts: 22
Comments: 3800

Hi Benjamin,

It's hard to say definitely what has happened - there can be several reasons: first of all check http://kb.acronis.com/content/32819 and perform instructions from it. Another possibility is corrupted scheduling module which was caused by appliance overfill (this reason is described in that KB article). In case this KB doesn't help I'd recommended to contact our support team for assistance.

P.S. Multiple similar problems (the root causes of appliance overfill) were addressed in the 9th version of Acronis vmProtect (now it's called Acronis Backup for VMware 9), so updating to this version would also be a good step.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager