VMP9 can't restore with SMB mount

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 9

Hi,

I use vmp 9.0.9767

I have to restore a vm, but the restore failed.

Errors :
Failed to open the backup location.
Additional info:
--------------------
Error code: 14
Module: 64
LineInfo: a1d3981537c68710
Fields:
Message: Failed to open the backup location.
--------------------

--------------------
Error code: 2
Module: 64
LineInfo: 3f26773fab7bd94a
Fields: path : avfs:/smb?//myip/xxx/zzz/
Message: Failed to open the archive for reading.
--------------------
Error code: 20
Module: 4
LineInfo: 72bd8f1a411be0e2
Fields:
Message: Access to the file is denied.
--------------------
Error code: 49
Module: 89
LineInfo: 72bd8f1a411be2f8
Fields: hostName : 1.1.1.16
Message: Failed to mount the SMB share.
--------------------

The operation 'Recovering' has failed.
Additional info:
--------------------
Error code: 26
Module: 100
LineInfo: 48afbd3608a410ca
Fields:
Message: The operation 'Recovering' has failed.
--------------------
Error code: 1080
Module: 1
LineInfo: 145a191bfe9050d1
Fields:
Message: Failed to execute the operation.
--------------------
Error code: 1080
Module: 1
LineInfo: d6766e7a609aabda
Fields:
Message: Failed to open archive.
--------------------

The TIB is at the same place like the backup. Everything works with backup. All the rights are OK (share on windows 2008 with dedicated account for vmp with all rights)

How can I restore my vm ?
Thank you!

Thu, 09/26/2013 - 12:21
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi vmphelp,

Both backup and recovery workflows are accessing the backup location in exactly the same way, so the issue looks really strange. For analysis it would make sense to save the whole log from vmProtect (to see both backup and recovery tasks events for comparison) + capture /tmp/asamba.log which contains the details about the network shares mounting process. Please send it to me in a private message so that I can check.

P.S. a possible workaround is to reboot the appliance - probably there is some cache left from previous mount attempts which causes the conflict. This cache is reset during reboot.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Fri, 09/27/2013 - 14:08
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