vmProtect 8 Exchange backup and recovery problem

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Posts: 1
Comments: 0

I am using vmProtect build 8.0.8128 and have enabled Exchange-Aware Backup to backup exchange server 2003 SP2, it completed the backup job with warning message. however it is not working during recovery.

Warning Message:
Failed to collect metadata.
Additional info:
--------------------
Error code: 370
Module: 149
LineInfo: 4db9605401c152b4
Fields:
Message: Failed to collect metadata.
--------------------
Error code: 239
Module: 83
LineInfo: b7e5b06ccbf4eabe
Fields:
Message: Failed to execute agent 'exchange_backup_agent.exe' with parameters '{ --archive_path, C:\DOCUME~1\ADMINI~1.NAG\LOCALS~1\Temp\9994D827-14FA-46EA-8516-F548DC5D0F10\meta\, --archive_name, meta }'.
--------------------
Error code: 240
Module: 83
LineInfo: a83807079d04306
Fields:
Message: Failed to run script 'cd "C:\DOCUME~1\ADMINI~1.NAG\LOCALS~1\Temp\9994D827-14FA-46EA-8516-F548DC5D0F10\" && exchange_backup_agent.exe "--archive_path" "C:\\DOCUME~1\\ADMINI~1.NAG\\LOCALS~1\\Temp\\9994D827-14FA-46EA-8516-F548DC5D0F10\\meta\\" "--archive_name" "meta">1C74C074-8F01-48F7-B29E-7276F7DC5FBE'.
--------------------
Error code: 139
Module: 83
LineInfo: a83807079d04300
Fields: RetCode : 1
Message:
--------------------
Message shows at the recovey exchange windows: There were no Exchange databases detected in the recovery points of the selected VM. Please make sure that the "Enable Exchange-aware backup" option is enabled when creating a backup task for VM(s) with Microsoft Exchange Server.

Please help thanks.

Attachment Size
log.zip 3.63 KB
Wed, 12/05/2012 - 08:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi Antony,

In your case the problem is that the small agent which is deployed into the Exchange guest OS during Exchange-aware backup has failed with some errors. The logfile from exchange_backup_agent.exe is saved in %temp% directory (the full path is in the log file which you qouted above).

One of the most likely reasons for this behavior is that you have installed Acronis vmProtect Exchange Backup Agent (.msi extracted from the base installation package) which is conflicting with the new version. So the solution is to uninstall this Agent (this agent is optional and should be used to overcome UAC limitations on Win2k8, so you don't really need it).

If this doesn't help please provide us with the log file from that TEMP folder (it will be placed near exchange_backup_agent.exe) from the Exchange VM so that we can check it out.

Please also try to run this agent manually (copy it from %temp% directory to somewhere else) with the following parameters:

exchange_backup_agent.exe --log logname.log --loglevel D --check-env

This will save the log file into logname.log which we need to look at. Additionally we’ll need Windows System Information from this machine after reproducing the issue.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Thu, 12/06/2012 - 10:23
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