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vmProtect 8 - Inconsistent snapshots due to VSS issues even with disk.EnableUUID = true

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Hi,

we have recently updated our vSphere infrastructure from an old 4.0.0 setup to the latest 5.0.1 U1 update; everything worked out pretty fine except for some problems backing up the Windows 2008 R2 virtual machines.

For all but one single machine, setting the disk.EnableUUID parameter to true removed the inconsistent snapshot error on vmProtect; yet, for one server (a terminal server) the error won't go away.

I've followed the proposed KB article with no luck, uninstalled/reinstalled VMware tools with and without the VSS service, restarted the server countless times, and tried manually registering the VCBSnapshotProvider.dll with no luck at all.

Any help would be really appreciated.

Gli snapshot delle seguenti macchine virtuali potrebbero essere non coerenti a causa di problemi VSS: 'Terminal Server'. Consultare http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cm… per una soluzione.
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Messaggio: Gli snapshot delle seguenti macchine virtuali potrebbero essere non coerenti a causa di problemi VSS: 'Terminal Server'. Consultare http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cm… per una soluzione.

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Hello Eurosystem2000 s.r.l.,

Thank you for taking time to enter your issue in our forum. I apologize for the delayed reaction.

Have you followed the instructions from the VMware knowledge base? Were you able to solve the problem with the instructions?

Otherwise, I suggest contacting support in order to analyze the issue in your environment. You will find your support options in our Customer handbook.

Let me know if you need additional help please.

Thank you.