VMProtect 8 problem after upgrade

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Hello, I have upgraded vmprotect 7 to 8 as windows agent.When I edit existing backup task, step 1 wants configure esx(i)hosts.(sshot-6).But, its already added.Then I have clicked Configure->ESX(i) Hosts, its show localhost esx vcenter.(sshot-7) I removed/added esx(i) hosts several times, same.

What's your suggestions, thanks.

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Tue, 10/30/2012 - 10:49
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Posts: 88
Comments: 4769

Hello hbceylan,

Thank you for posting and welcome to the forum.

According to the screen shots you have installed Acronis vmProtect Windows Agent onto the machine which runs the vCenter and registered the same vCenter using its hostname which then translated into 'localhost'. The 'localhost' is most likely resolved to IPv6 address in your environment (e.g. if you run Win2k8 R2) and this is the reason for the behavior that you see, since the interaction with vSphere environment can be done via IPv4 only.

Please remove the vCenter from Configure->ESXi hosts menu and add it back specifying the IPv4 address of your vCenter. This should resolve the issue. If the problem still persists please collect the \ProgramData\Acronis\vmProtect\ folder contents (pack them into .zip) and send to me via private message so that we can analyze them and advise.

Let me know if you have additional questions please.

Thank you.

Wed, 10/31/2012 - 11:57
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello hbceylan,

Thank you for your response.

After checking the logs I can see the following:

First of all please specify the IPv4 address instead of hostname (STRATOSPHERE.ilab.com.tr) when adding vCenter into vmProtect interface
If that doesn’t help please add the ESX host directly instead of vCenter and see if it works or not.

The error is returned from the ESX host which cannot be contacted by vmProtect Agent with the following error:

<![CDATA[There is no connection to server 'fb5b00f2-891f-414f-8ef3-6e17c3a15d2b'.
Additional info:
--------------------
Error code: 27
Module: 426
LineInfo: cf93a6e1beb0475e
Fields:
Message: There is no connection to server 'fb5b00f2-891f-414f-8ef3-6e17c3a15d2b'.
--------------------
Error code: 32859
Module: 114
LineInfo: cf93a6e1beb04596
Fields:
Message: Failed to get instances from server with ID 'fb5b00f2-891f-414f-8ef3-6e17c3a15d2b' and resource name 'host-49'.
--------------------
Error code: 116
Module: 83
LineInfo: 41aa269c0490627f
Fields:
Message: Failed to get the object's property 'NetworkId'.
--------------------
Error code: 257
Module: 83
LineInfo: 242258ad58c707a2
Fields:  faultTypeId : 0
Message: SOAP fault code: '12', Description: 'A general system error occurred: Not initialized', Detail: '<SystemErrorFault xmlns="urn:vim25" xsi:type="SystemError"><reason>Not initialized</reason></SystemErrorFault>'
--------------------]]>

This error may mean that the connection to the host through vCenter cannot be established and therefore you need to connect directly to this host from vmProtect or that the host is in faulty state and you should reboot it (if adding the ESX host directly doesn’t help). If the problem still persists after these steps, please send us the vCenter logs (we need the latest vpxd-xxx.log) from C:\ProgramData\VMware\VMware VirtualCenter\Logs\ folder on vCenter to check the connection state with the ESX host.

Please let me know if you have additional questions.

Thank you.

Fri, 11/02/2012 - 18:58
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 92

Or how about adding a static entry on your local host file, that might also do the trick.

Sun, 08/10/2014 - 14:35