vmprotect 8 Restore of Exchange 2010 mailbox fails

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Beginner
Posts: 4
Comments: 9

I've already opened a support case for this but this is unsolved since 20 days (!). Very bad support if you demand on a restore! Case-ID is 01952033.

When I start a restore of a mailbox the temporary VM is created in my vCenter. I can also see the temporary NFS datastore from the Acronis appliance and also access this datastore. But right after the temporary vm got started the connection to that temporary NFS store fails and it will be shown greyed out. The task persits for another hour at 18% and then fails.
I have to manually deregister the temporary vm in vCenter and also have to manually remove it's files from the datastore. Also any access to a SMB share from the Acronis Appliance VM fails afterwards. I have to restart the Appliance. When it got restarted I am able to access the temporary NFS share again (as it didn't got removed after cancelling the task). I can find stale files of the temporary exchange vm there.

It seems that the NFS daemon inside the Acronis Appliance crashes. But I cannot see anything in the normal logs of Acronis.

Thank you for a fast answer and workaround as this Problem persits for a long time
Dennis Koerner

Tue, 07/23/2013 - 12:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Dennis,

Yes, looks like that NFS server service inside virtual appliance is crashing and this causes such behavior. I would first of all recommended to try vmProtect 9 Beta by subscribing for Beta program here: http://forum.acronis.com/forum/42675 where we fixed several similar issues. You can deploy a separate appliance from 9th version and use it for Exchange recovery without touching your original one (from 8th version). For deployment I'd recommended the following build of vmProtect 9 (it is newer than the one you get after subscribing for Beta program, but you still need to subscribe in order to get the serial numbers):

In case recovery still fails in 9th version with the same error then we'll need to check the NFS server logs which are located under /var/lib/Acronis/vmProtect/Logs/ folder. Please copy the entire /var/lib/Acronis/vmProtect/ folder from appliance as described in troubleshooting section of http://kb.acronis.com/content/36100 article, then pack it in .zip and send it over to me in a private message. I will check it out and will advise you further.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Tue, 07/23/2013 - 13:03
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 9

Hi Vasily,

the beta9 worked for me. Will this get fixed in a 8 release or do we have to upgrade to 9 for this essential functionality to work? I ask because I have one customer who didn't get the update subscription. So he will be stuck to a non working version 8. I don't think I can tell him: "Oh yes they sold you vmprotect8 for exchange restore but it is not working. You have to upgrade to version 9 which will cost you another $$$ and they don't care to fix their bugs for versions you already paid thousonds of $ for".

Thank you
Dennis

Tue, 07/23/2013 - 20:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Dennis,

Thank you for the confirmation. In fact the issue you've got is specific to particular environment (i.e. it is not reproduced everywhere), so there are quite a lot of chances that your customer who doesn't have valid maintenance won't run into it. However if it is the case then we are still committed to provide support for 8th version and deliver the solution (which can be either 9th version or some kind of custom build for 8th version) for non-working critical functionality to particular customer. Typically such questions are resolved by support managers who take the decision, but in any case we always try to find solution which satisfies the customer in the first place (additional charge for new version is always an exception rather than a rule, but again all depends on exact circumstances).

If you are sure that your customer who doesn't have valid maintenance has the issue described in this thread, then I'd recommended to contact our support team with reference to this thread/post in order to get the final solution from Acronis support managers.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Wed, 07/24/2013 - 06:19
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.