vmProtect 9.0.10007 backup error with Exchange 2013

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Posts: 1
Comments: 0

Hi All,

We have problems with vmProtect to backup Exchange 2013, we have do something to test , but there are not working.
1. re-install Acronis Backup for VMware Backup Agent on Exchange Server
2. re-install VMWare tools on Exchange Server
3. In ESXi, use snapshot (quiesce guest file system(Needs VMware Tools installed), the snapshot not show error message.
We would like to know how to resolved this problem?

here is Error message of Acronis

Task 'Backup for EXG01' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba095034c
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 32778
Module: 248
LineInfo: c25b1498c08c3608
Fields:
Message: Failed to retrieve object access information.
--------------------
Error code: 32771
Module: 248
LineInfo: c25b1498c08c3603
Fields:
Message: Specified entry does not exists: '0ea46ff0-0a3f-495f-88db-e74efa3f064b'.
--------------------'.

Mon, 05/04/2015 - 06:17
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi!

The message means that the object (Exchange VM) with InstanceUUID property equal to '0ea46ff0-0a3f-495f-88db-e74efa3f064b' could not be found in vSphere infrastructure. Typically this happens when there are objects with duplicate InstanceUUID present in vSphere or the InstanceUUID property for the selected VM is empty. You should try solution C from https://kb.acronis.com/content/32243 to resolve the issue. If there are difficulties following the instructions please contact our support team for assistance.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Tue, 05/05/2015 - 10:21
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