vmProtect Backup Fails

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Running the trial of vmProtect 6 and got the following error:

Task 'Cluster2-BUP' failed: 'Failed to create the backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950053
Fields:
Message: Failed to create the backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2fd
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5c6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397de5
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 1
Module: 7
LineInfo: a5695862aaf8e6b9
Fields:
Message: Failed to perform the operation with archive 'avfs:/smb?//bup031/Backup/Cluster2-BUP_2011_09_11_17_18_38_131D.TIB'. Error: 'Internal error: number of backed up sectors differs from counted'.
--------------------'.

The full backup the night before worked fine, and this was supposed to have been the first incremental. We're running the vmProtect appliance under vSphere 4.1. There doesn't appear to be much in the knowledge base yet for this product.

Tue, 09/13/2011 - 13:02
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hi David,

Thank you very much for your post. I will certainly help you with this problem.

It occurs due a known issue in our software and it can also happen if you edit a backup task and add/remove deduplication options.

We have fixed it and it the fix will be available in the next update of vmProtect, unfortunately we do not have any information about release dates yet.

In the meantime you can use this workaround, either restart the task or create a new one.

Please let me know if you have additional questions.

Thank you.

Wed, 09/14/2011 - 05:38
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