[vmProtect7] Failed to delete directory warning on Exchange backup

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Beginner
Posts: 4
Comments: 5

I consistently get a warning such as the warning below when I backup my exchange server.

It's probably a non-critical thing but is there a way to resolve this issue? I'd rather see success instead of warnings in the status & backup log.

Failed to delete directory 'C:\Users\ADMINI~1.DOM\AppData\Local\Temp\9AA81ED9-7249-4308-B81D-806340775157\'.

Additional info:

--------------------

Error code: 160

Module: 83

LineInfo: c6cba1a4f8372ca2

Fields:

Message: Failed to delete directory 'C:\Users\ADMINI~1.DOM\AppData\Local\Temp\9AA81ED9-7249-4308-B81D-806340775157\'.

--------------------

Error code: 163

Module: 83

LineInfo: bc190fbcd6b29630

Fields: ErrorCode : 7

Message: A file access error occurred on the host or guest operating system

--------------------

Fri, 03/09/2012 - 08:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi ra,

The warning posted above is related to application-aware (Exchange-aware in 8th version) backup processing: the temporary directory cannot be deleted from the processed guest VM. Likely you have a different message: note the last string, which has the greatest importance: "A file access error occurred on the host or guest operating system".

Currently we are investigating such incidents to see what is causing it (there were a couple of reports besides yours one), so I'd recommended to contact our support team, so that we can give you solution once it is available.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Tue, 09/17/2013 - 10:58
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