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Warning during backup - VMware Tools Not installed on Win7 x64

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I'm trying to backup a Win7 x64 machine. I have installed VWware tools on this machine, but i have a warning during a machine backup :

VMware Tools n'est pas installé sur les machines virtuelles suivantes : 'xxx'. Les instantanés de ces machines virtuelles peuvent être incohérents et l'exclusion de fichier source n'est pas prise en charge.
Informations additionnelles :
--------------------
Code d'erreurs : 32861
Module : 114
LineInfo : 28314c961de7d398
Champs :
Message : VMware Tools n'est pas installé sur les machines virtuelles suivantes : 'xxx'. Les instantanés de ces machines virtuelles peuvent être incohérents et l'exclusion de fichier source n'est pas prise en charge.
--------------------

Configuration:
2 ESX host (1 5.0 and 1 5.1)
VmProtect 7 installed as a virtual appliance

Any suggestions ?
thanks
Sébastien

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Posts: 22
Comments: 3800

Hi Sebastien,

The 7th version of Acronis vmProtect doesn't support ESXi 5.1 - this might be the reason for this faulty warning. There was also a known issue in vmProtect when the virtual appliance was upgraded from 6th version to 7th that this warning could inexpectedly appear (this issue is fixed in 8th version too). Therefore it would be really worthy to upgrade your vmProtect appliance to 8th version and see if the problem still persists.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager