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warning with exchange 2010 backup

Thread needs solution

Hi,

I'm wondering what is the warning about and if I should have any concern, please see below part of the backup log including the warning messages. Thank you

nformation has been successfully retrieved.
62 Information 1/26/15 11:51:30 PM CBT (Changed Block Tracking) information has been successfully retrieved.
63 Information 1/26/15 11:51:30 PM Pending operation 153 started: 'Creating partition image'.
64 Information 1/26/15 11:52:19 PM Pending operation 153 started: 'Creating partition image'.
65 Information 1/26/15 11:53:26 PM Retrying SOAP error '12'
66 Information 1/27/15 1:31:07 AM Pending operation 150 started: 'Saving partition structure'.
67 Information 1/27/15 1:31:07 AM Pending operation 150 started: 'Saving partition structure'.
68 Warning 1/27/15 1:31:17 AM Failed to execute backup agent command --backup-finished
Additional info:
--------------------
Error code: 3
Module: 548
LineInfo: d15400b5b8e120a9
Fields:
Message: Failed to execute backup agent command --backup-finished
--------------------
Error code: 1
Module: 470
LineInfo: dd1e7a681d3fe6b4
Fields: $module : C:\Users\ADMINI~1.BRO\AppData\Local\Temp\7B1AC8F0-EE35-427F-9072-B7CFB2288B78\exchange_backup_agent.exe
Message: Failed to process command 'Log Truncation'.
--------------------
Error code: 300
Module: 470
LineInfo: fc0971706d90faa0
Fields: $module : C:\Users\ADMINI~1.BRO\AppData\Local\Temp\7B1AC8F0-EE35-427F-9072-B7CFB2288B78\exchange_backup_agent.exe
Message: Failed to send the backup result to the VSS service.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bf
Fields: code : 2147942402
Message: The system cannot find the file specified
--------------------
69 Information 1/27/15 1:31:19 AM Detaching hard disk 'SCSI1:4'.
70 Information 1/27/15 1:31:26 AM Detaching hard disk 'SCSI1:3'.
71 Information 1/27/15 1:31:32 AM Remove snapshot (snapshot-15682).
72 Information 1/27/15 1:31:35 AM Task 'Online Backup (BTIEMail01_EMail)' changed its state from 'running' to 'idle'.
73 Information 1/27/15 1:31:42 AM Task 'Online Backup (BTIEMail01_EMail)' succeeded with warnings.

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Posts: 22
Comments: 3800

Hi Aldous,

The message means that the Exchange transaction logs were not properly deleted after the backup completed. It needs to be investigated separately with our support team. Please use AcronisInfo tool to capture diagnostic information from inside the backed up VM (https://kb.acronis.com/acroinfo ) and submit a request to our support team with reference to this thread.

One possible reason is that there is some other VSS processing performed inside the machine which performs the logs truncation at the same time while the backup is running and thus the backup engine is unable to find the logs to truncate - this should be seen in the Event logs (captured with AcronisInfo tool).

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Hi Vasily,

Another backup ran without problem. You may be right about VSS. I will open ticket if it happens again.

Thanks,
Aldous