When a job is stuck, how do you remove "In Progress" in vSphere client?

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I had 2 backups freeze at 5% and I canceled them in the web gui for Acronis. Unfortunately in vSphere client, even though these jobs have LONG been canceled, it shows 2 tasks "Acronis vmProtect Backup - In Progress".

How do I remove this from vSphere? I powered off the Acronis appliance and vSphere automatically flattened the snapshots for these two machines unlike last time where I had to detach disks from the appliance run fixdelete.py script, create snapshot and remove snapshots.

Also the Acronis vmProtect appliance never fully turns off. You click the YES button on the conformation dialog to shut down, but the button just becomes stuck in the pressed state and you can't do anything further. It ends up still running with a red exclamation mark on the machine (Virtual Machine CPU Usage).

Wed, 01/02/2013 - 12:56
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Hi KJSTech,

Sorry for the late responce - this thread seem to get lost somehow. Back to the issues: the tasks in vSphere client can be removed with restart of vCenter services, since that's where these tasks are generated. They do not affect anything but indeed may be annoying.

What concerns the Appliance power off - when you see such behavior this means that the Appliance is busy finishing its internal tasks, for example you started browsing some location and then went to turn off the appliance without waiting until it is finished (note that browsing activity doesn't finish even if you go somewhere else in the UI).

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Tue, 01/15/2013 - 09:13
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I have tried this. When we cloned one VM, it got stuck because of over utilized memory. We actually went to the colocation and did a hard reboot.

Fri, 04/12/2013 - 23:15