Acronis 12.5 Backup failed.

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Comments: 1

Backup failed

Windows error: (0x80070775) The referenced account is currently locked out and may not be logged on to

Error code 4

 

Multiple people have tried but having same issue. When we try to run a backup plan, it's failing after a min with the above-mentioned error. Then we try use different user account (network credentials) to run the backup plan but same result. 

 

Fri, 06/09/2023 - 18:24
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Hello Dragan.

Thanks for participating.

To resolve this issue, you have a few options:

  1. Wait for the account to unlock: User accounts can become locked out due to various reasons, such as too many failed login attempts or a security policy in place. In some cases, the lockout period may expire automatically, and you can try logging in again later.

  2. Contact your system administrator: If you are using a managed network or organization, reach out to your system administrator or IT support team. They will have the necessary permissions to unlock your account or provide you with an alternative solution.

  3. Use a different user account: If you have another user account with administrative privileges, you can try using that account to perform the backup. Make sure the account is not locked out and has the necessary permissions to access the files you want to back up.

  4. Reset the locked-out account's password: If you have the appropriate administrative rights, you can try resetting the password for the locked-out account. This can be done through the "Computer Management" tool or the command-line interface using the "net user" command.

  5. Reboot the machine and retry the backup manually.

  6. Check the VSS - https://www.acronis.com/en-eu/products/vss-doctor/ ( note this doesn't fix the issues with the VSS, it's a simple tool for diagnosis. You should run the tool and download the output. At the bottom of the output you will find the Windows errors with the VSS. If there are errors, you should fix them or contact Microsoft to do it because that's required to make the backups to work ).

Thanks in advance!

Mon, 06/12/2023 - 14:18
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