Acronis 12.5 - Email backup error

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 20

I was backing up mailboxes last night.  71 of the mailboxes backed up just fine.  22 did not.  Here is the details.

MODULE

309

MESSAGE

Backup failed

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"mms_vsa64_13400","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"gtob_backup_command_addon_vsa64_13400","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 2
Module: 329
LineInfo: 0x8EDC81EA38FABAD3
Fields: {"StepType":"2","TraceLevel":"1","$module":"gtob_backup_command_addon_vsa64_13400"}
Message: Step 'Backup' has failed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"mms_vsa64_13400","CommandID":"4504F8D4-2727-42AB-BB4F-A42EDBB790A0"}
Message: TOL: Failed to execute the command. Tol::IsolateCommand
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"service_process_vsa64_13400","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"gtob_backup_command_addon_vsa64_13400","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 103
Module: 623
LineInfo: 0x94F5F955B13DDE8A
Fields: {"IsReturnCode":"1","$module":"arx_agent_fork_vsa64_13400"}
Message: A generic error of Microsoft Exchange backup component.
------------------------
Error code: 18
Module: 91
LineInfo: 0x7EDADE4ED07D5024
Fields: {"IsReturnCode":"1","$module":"arx_agent_fork_vsa64_13400"}
Message: Failed to back up the document container.
------------------------
Error code: 803
Module: 349
LineInfo: 0xA14D72EEB8F971AE
Fields: {"$module":"arx_agent_fork_vsa64_13400"}
Message: Failed to execute a task.
------------------------
Error code: 803
Module: 349
LineInfo: 0xA14D72EEB8F971AE
Fields: {"$module":"arx_agent_fork_vsa64_13400"}
Message: Failed to execute a task.
------------------------
Error code: 803
Module: 349
LineInfo: 0xA14D72EEB8F971AE
Fields: {"$module":"arx_agent_fork_vsa64_13400"}
Message: Failed to execute a task.
------------------------
Error code: 31
Module: 349
LineInfo: 0x834394892A77E08D
Fields: {"Expression":"!isWriteStream || (Streams.size() == 1)","$module":"arx_agent_fork_vsa64_13400"}
Message: Internal error: An expression test has failed.

 

Tue, 08/20/2019 - 12:16
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0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Norman,

thank you for posting on Acronis forums!

This is a known issue. 

Issues in old backup format (version 11 backup format).

We recommend leaving this backup for recovery purposes and creating a new backup plan with newer version backup format (version 12):

  1. Click Add backup plan.
  2. After selecting backup source, destination and schedule, click the gear icon.
  3. Navigate to Backup format and select Version 12.

If the same error appears with the newly created archive (format12), please collect Acronis System Information and contact Acronis Support Team.

Wed, 08/21/2019 - 19:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Hi Acronis support,

I'd had a problem regarding to Acronis backup failure as below:

"Cannot connect to the machine where network share '\\?\UNC\Backup_Bulk_Storage' is located. The machine may be offline or is experiencing communication problems due to a network error or lock-up"

Installed Acronis Backup Agent with version 12.5.13400

Please help to support me to provide the solution to fix this problem.

The log file for this issue:

2022-04-13T23:00:01:811+07:00 12204 I0135003A: User is running command. Command=Backup plan 'Backup_Plan_Name'; User=; clientProfileID=; clientSessionID=392DBF7F-8D73-40E5-A525-E0B2DB16CACB
2022-04-13T23:03:01:816+07:00 12204 E0135003D: Error 0x135003d: Command has failed. Command=Backup plan 'Backup_Plan_Name'; 
| trace level: error
| channel: tol-activity#5DA084BE-30A4-47D8-9181-BFE3BEA2664F
| line: 0x4a8728dc8a1c9584
| file: e:\427\enterprise\common\tol\gating_activity.cpp:222
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: mms_vsa64_13400
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Backup_Plan_Name'
| line: 0x8d165e86fb819597
| file: e:\427\enterprise\common\tol\command\command.cpp:457
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_vsa64_13400
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Backup_Plan_Name'
| line: 0x8d165e86fb819597
| file: e:\427\enterprise\common\tol\command\command.cpp:457
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_vsa64_13400
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de2a
| file: e:\427\enterprise\managers\gtob\protection\agent_engine\protect_command.cpp:216
| function: `anonymous-namespace'::ProtectCommand::SafeExecute
| $module: agent_protection_addon_vsa64_13400
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb819597
| file: e:\427\enterprise\common\tol\command\command.cpp:457
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: mms_vsa64_13400
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb819597
| file: e:\427\enterprise\common\tol\command\command.cpp:457
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: gtob_ensure_backup_invariants_command_addon_vsa64_13400
|
| error 0x1330021: EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive.
| line: 0x5d2a9295cc9442e7
| file: e:\427\enterprise\managers\gtob\backupers\ensure_backup_invariants_command\impl\command.cpp:145
| function: `anonymous-namespace'::EnsureBackupInvariantsCommand::SafeExecute
| $module: gtob_ensure_backup_invariants_command_addon_vsa64_13400
|
| error 0x9a000d: The vault is unavailable.
| line: 0x9a79f20828bca60
| file: e:\427\enterprise\mms\managers\location\impl\manager.cpp:752
| function: LocationManagement::LocationManagerImpl::AddLocation
| IsReturnCode: 0x1
| $module: disk_bundle_vsa64_13400
|
| error 0x9a000d: The vault is unavailable.
| line: 0x90bbca5eaf5c5c62
| file: e:\427\enterprise\mms\managers\location\impl\availability_checker.cpp:102
| function: `anonymous-namespace'::NetworkLocationChecker::CheckAvailability
| $module: disk_bundle_vsa64_13400
|
| error 0x40015: Network disconnected.
| line: 0xf35f747b3b21fc7a
| file: e:\427\core\file\windows\winnt_dir.cpp:1393
| function: winnt_dir::iterator::iterator
| function: NtOpenFile
| path: \\?\UNC\Backup_Bulk_Storage
| $module: disk_bundle_vsa64_13400
|
| error 0xfff0: The network path was not found
| line: 0xbd28fdbd64edb8f8
| file: e:\427\core\common\error.cpp:314
| function: Common::Error::AddWindowsError
| code: 0x80070035
| $module: disk_bundle_vsa64_13400
 

Mon, 04/18/2022 - 08:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hi Doan Nguyen,

thank you for your posting! Pease check out the instructions from https://kb.acronis.com/content/61908 and let me know, if that helped

Mon, 04/18/2022 - 14:37
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