Acronis Backup Job unable to cancel
Hello All,
I have a few jobs I need to manually cancel, but it isn't letting me do so. There is an error message I am getting when I am canceling the job.
Date and time
Apr 19, 2021, 01:44:13 PM
Code
100011
Module
Message
{"date":"2021-04-19T20:44:13.317961+00:00","troubleshoot":null,"context":{"effect_str":"ZmqGw::JobRunner","_internal":"0:0:-1","operation":"unknown","cause_str":"The system is about to be shut down."},"effect":"ZmqGw::JobRunner","cause":"The system is about to be shut down.","reason":"internalError","serCode":"0x00F90004+0x01350004","origin":{"suberror":{"suberror":null,"module":309,"text":"The system is about to be shut down.","code":4,"fields":{"$module":"mms_vsa64_8690","TraceLevel":"1"},"linetag":"0x3398A96C5061DBCD"},"module":249,"text":"ZmqGw::JobRunner","code":4,"fields":{"$module":"zmq_infra_vsa64_8690"},"linetag":"0x0000000000000000"}}
Additional info:
Traceback (most recent call last): File "c:\program files\acronis\pyshell\site-packages\flask.zip\flask\app.py", line 1486, in full_dispatch_request rv = self.dispatch_request() File "c:\program files\acronis\pyshell\site-packages\flask.zip\flask\app.py", line 1472, in dispatch_request return self.view_functions[rule.endpoint](**req.view_args) File "C:\Program Files\Acronis\WebServer\wcs\web\rest.py", line 84, in wrapper _response, _response_size = wcs_api_wrapper(func, authorize, session, *args, **kwargs) File "C:\Program Files\Acronis\WebServer\wcs\web\rest.py", line 152, in wcs_api_wrapper result = func(*args, **kwargs) File "C:\Program Files\Acronis\WebServer\wcs\model\descriptor\resource.py", line 211, in handle_request return handle(request, session, **kwargs) File "C:\Program Files\Acronis\WebServer\wcs\model\descriptor\handler.py", line 136, in __call__ return action(session, **params) File "C:\Program Files\Acronis\WebServer\wcs\model\activities.py", line 442, in _control_activity session.cancel_activity(activityId) File "C:\Program Files\Acronis\WebServer\wcs\web\session.py", line 386, in cancel_activity return self._infra_session.cancel_activity(activity_id) File "C:\Program Files\Acronis\WebServer\wcs\infra\session.py", line 179, in cancel_activity self._connection.tol.cancel_activity(activity, target_machine=target_machine) acrort.Exception: Error 0xf90004: ZmqGw::JobRunner | line: 0x0 | $module: zmq_infra_vsa64_8690 | | error 0x1350004: The system is about to be shut down. | line: 0x3398a96c5061dbcd | file: e:\69\enterprise\common\tol\primary_brain.cpp:773 | function: Tol::PrimaryBrain::InvokeSync | TraceLevel: 0x1 | $module: mms_vsa64_8690


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Hello Peter,
All the services are running, including the Zero MQ Gateway service. What is the AMS server?
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Hello Jess!
I'm referring to the server where the management console is installed, same place where you'd have the Zero MQ service. Since your log is complaining about imminent shutdown I'm wondering if a restart would solve it.
-- Peter
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Hello Jess,
thank you for posting on Acronis forums!
Looks like the shut down command is quicker than a cancellation of the Acronis task.
I recommend that you cancel Acronis task and wait before shutting down the system.
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