Acronis Cyber Backup 12.5 - Storage Node Connection issue

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Beginner
Posts: 1
Comments: 1

Hello Acronis Community, 

since 16. February all our Computers can't create Backups anymore. I cant even go on Backups to Storage Node Locations and refresh there. The message on the Screenshot will show up. What can cause a error like taht? 

In that week i had a Pssword change. But i entered the new credentials in the Backup-Plan and always this message shows up. We have also a own user for the Server the password never changes, so the same issue with the user.
I deleted the Backup-Plan and uninstalled the Acronis Agent from a Testclient, deleted all Acronis folders there. 
So i did everything new wiht agent and credentials. Always Stroage Node not reachable. 

Even if i just go to Backups and want to delete an old Backup. So what issue can cause that Problem. 
I did also a Snaphot from the Server and installed Acronis completely new with unistallation before. 

We have a second Server for a different City, there is acronis running no issues. So the target Computers have the same Windows Version.

Acronis Cyber Backup 12.5 / Build: 16428

Thanks in advance for your support

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"CommandID":"CF4A80C3-A7BA-4DD0-9491-1031E15E0731","$module":"management_server_vsa64_16428"}
Message: TOL: Failed to execute the command. Dms::Gst::RefreshRecoveryPointsCommand
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"CommandID":"CF4A80C3-A7BA-4DD0-9491-1031E15E0731","$module":"ams_dms_vsa64_16428"}
Message: TOL: Failed to execute the command. Dms::Gst::RefreshRecoveryPointsCommand
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"CommandID":"EB4DED5A-19BD-4CB7-8D37-BB2C429B286D","$module":"mms_vsa64_16428"}
Message: TOL: Failed to execute the command. Refreshing recovery points
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"CommandID":"EB4DED5A-19BD-4CB7-8D37-BB2C429B286D","$module":"dms_provider_vsa64_16428"}
Message: TOL: Failed to execute the command. Refreshing recovery points
------------------------
Error code: 16
Module: 347
LineInfo: 0xDC03ECC21410E65E
Fields: {"$module":"dms_provider_vsa64_16428"}
Message: Auflösen des Backup-Archivs fehlgeschlagen.
------------------------
Error code: 201
Module: 161
LineInfo: 0x0B320396ADFE4174
Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_16428"}
Message: Abrufen von Informationen über die Archive ist fehlgeschlagen.
------------------------
Error code: 21
Module: 161
LineInfo: 0x9FC3EE39511C2ACA
Fields: {"$module":"disk_bundle_vsa64_16428"}
Message: Kann Speicherort nicht finden.
------------------------
Error code: 8
Module: 154
LineInfo: 0x09A79F20828BCAD0
Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_16428"}
Message: Verbinden zum Storage Node fehlgeschlagen.
------------------------
Error code: 8
Module: 154
LineInfo: 0xF9CB46CC20081F27
Fields: {"ASNPort":"0","ASNAddress":"degeacr01.pc-c.endress.com","$module":"disk_bundle_vsa64_16428"}
Message: Verbinden zum Storage Node fehlgeschlagen.

 

Attachment Size
Storage.png 20.68 KB
Mon, 02/28/2022 - 14:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

conspicuous is that, if i enter the credentials for Backup-plan or to refresh the Storage Node Locations (at Backups area) the credentials request will show up again, directly after i already entered the credentials. It also recognizes if i enter a wrong password (for testing). I have two users that i tested, both are administrators in Acronis Management Server. 

I also modified the Installation and removed Storage Node and added again. Later i can not add Locations as Storage Node. So i jumped back to my old Snapshot (original level).

The Ports  7780, 9876, 9852 and 9877 are working on the Management Server

Tue, 03/01/2022 - 06:47