acronis won't backup hidden folder on a particular pc
Hi,
Does anyone know why acronis backup hidden folder in one machine but not the others? I have a couple of PCs that I have setup to backup hidden folders. All working fine except one pc. this particular PC was also working fine before, and I was able to restore its hidden folder a year ago. Since then, nothing has change as far as the setup go, but now when I try to recover that hidden folder, I can't locate it. So I lost a year of data. I checked other PCs with same setup, I was able to retrieve data no problem. I contacted Acronis support and was told it won't work and I have to use disk lever backup. Any idea/suggestion would greatly appreciated.
If I leave the folder hidden, acronis can see it but it won't back the hidden folder up even though I set the view in explorer correctly. In order for acronis to backup this folder, I have to unhide it.
Thanks,
Paul
Hi Peter,
1. Yes the account Acronis Management Machine service has full access to it.
2. the OS: wINDOWS 7 - SP1
3. Both running the same version - 12.5.16386
4. I tried but it won't work. Yet, it works if I unhide the folder.
5. I have same plan applied to all other PCs that has hidden folders and they're all ok
6. It's 4,5 years old. The PC crashed so we push the old (1 year old) image back to it and can't locate the data from the hidden folder. I also think it's something to do with the pc itself but Acronis support insist that file/folder level backup won't work with hidden folder, but they can't provide any support document for their claim.
Any suggestion?
thanks,
Paul
Hello Paul!
6. It's 4,5 years old. The PC crashed so we push the old (1 year old) image back to it and can't locate the data from the hidden folder. I also think it's something to do with the pc itself but Acronis support insist that file/folder level backup won't work with hidden folder, but they can't provide any support document for their claim.
It's interesting support says that, yet I could do a file backup with hidden files and folders in various configurations, when I tried to replicate your problem. (build 16363 btw)
I too have found no details it can't be done. Why would there be an option in the file backup called "Exclude hidden files and folders" or "Exclude system files and folders" if it couldn't back them up?
Regardless of the cause behind not backing up that folder, if it wasn't included during backup you can't recover it. Sad times. I'd make a clone of that drive to a fresh one and test the old one with a HDD tester.
-- Peter
Hi Peter,
FYI - below is respond from acronis support.
1. I cannot confirm or say about how it worked in your other machine, however, as per the information we have received, this is not expected or work due to Microsoft VSS functionality. As compared to disk level backup, where all data is backed up at disk/volume level, the file level backup is different when VSS writers are processing the files one by one and and in such scenario system\hidden folders are skipped, so this behavior comes from the native Microsoft VSS functionality, hence, this is not Acronis related. So, hidden system folder will no be backed up via file level plan
2. As I shared few times in my previous emails that we do not have any documentation about it, so I will not be able to share it.
thanks,
Paul