Skip to main content

Activity stucked at 0%

Thread needs solution

Hi,

yesterday we had an issue trying to add a machine which already had the agent installed to the AMS. For an unknown reason, the server did not detect that the agent was installed in the machine and started the remote installation...

We tried to cancel this activity but it was not possible, it got stucked in 0%. We restarted AMS but now we have this activity there and cannot remove or cancel it. When we access the activity and press cancel this is what we get:

TOL: An activity with ID = 'A0A74D34-95C9-40DC-8680-121BBDDD042D' cannot be found.

DATE AND TIME

Nov 14, 2017, 10:16:47 AM

CODE

0x0135000D

MODULE

309

MESSAGE

Error

Additional info:

------------------------
Error code: 13
Module: 309
LineInfo: 0xFADBAB355CC2CC2E
Fields: {"$module":"management_server_vsa64_7970"}
Message: TOL: An activity with ID = 'A0A74D34-95C9-40DC-8680-121BBDDD042D' cannot be found.

Is there a way to get rid of this activity?]

Thanks in advance.

1 Users found this helpful

Hi there,

any information regarding this issue? I remember from old versions of Acronis there was a small tool focused in deleting this kind of activities... Is there anything similar for this version?

Thanks in advance.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Everyone,

No No, the issue with the canceled installation where the respective activity cannot complete has been already reported to the development team. I've sent you instructions on how to force a particular activity to complete in a personal message (click on My account at the top of the page and click on Dialogs). 

Daniel, would you post the error message? Which activity is hanging? 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Great, thank you for confirmation! 

I am facing the same error. I tried to follow the steps given by Ekaterina but it seems that the file location "C:\ProgramData\Acronis\TaskManager\" does not exist in our server. Can you please help me out on how to deal with this?

thanks in advance.

Attachment Size
575866-247087.png 71.55 KB
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Aaron,

thank you for posting on Acronis forums!

What is the exact build and version of Acronis Cyber Backup 12.5 that you use? 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Aaron.

These instructions could not be applied to Acronis Backup 11.7.

Can you cancel the stucked activity?

Please also try to restart the Acronis Managed Machine Service on the Agent with a stucked activity.

 

Hi Maria,

I tried cancelling the activity, however it is showing some error. Also tried restarting the AMMS and it got stucked too.

Dear Maria,

I restarted the server and got this error message as follows.

 

The backup plan status has been repaired.
Additional info:
--------------------
Error code: 56
Module: 307
LineInfo: 77177bb7a9411b1d
Fields:  $module : agent_protection_addon_vs_44397
Message: The backup plan status has been repaired.
--------------------

 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Aaron!

I tried cancelling the activity, however it is showing some error. Also tried restarting the AMMS and it got stucked too.

Could you please share the output of that error?