Cannot add this machine - Windows error: (0xD0030005) The context handle does not match any known context handles

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Beginner
Posts: 3
Comments: 1

Hello all , 

I have several Windows  clients  on which cannot install the Acronis agent  via webconsole. 

I got the following error:

Cannot add this machine - Windows error: (0xD0030005) The context handle does not match any known context handles

The file remote_installation_service.exe is copied on Admin$ share's client.  

The folder "AcronisRemoteInstall" is created but is empty. 

Any ideas ?

Here are the  details:

Error

DATE AND TIME

-----------------------------------

MODULE

309

MESSAGE

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"management_server_vsa64_16386","CommandID":"F67F2F21-8511-438B-A4F4-80C250FAC590"}
Message: TOL: Failed to execute the command. Adding agents to the management server
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"remote_installation_addon_vsa64_16386","CommandID":"F67F2F21-8511-438B-A4F4-80C250FAC590"}
Message: TOL: Failed to execute the command. Adding agents to the management server
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"management_server_vsa64_16386","CommandID":"97362C4F-AF94-43BF-9EA7-4F8E01D90248"}
Message: TOL: Failed to execute the command. Remote installation of agents
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"remote_installation_addon_vsa64_16386","CommandID":"97362C4F-AF94-43BF-9EA7-4F8E01D90248"}
Message: TOL: Failed to execute the command. Remote installation of agents
------------------------
Error code: 22
Module: 276
LineInfo: 0x67BE6875CD4600DD
Fields: {"$module":"remote_installation_addon_vsa64_16386"}
Message: Failed to get information about remote machine 'wsm219536wt' (Windows OS was expected).
------------------------
Error code: 5
Module: 276
LineInfo: 0xAC0572B83EE95C0C
Fields: {"$module":"remote_installation_addon_vsa64_16386"}
Message: Failed to connect to the service.
------------------------
Error code: 61
Module: 69
LineInfo: 0x935A2B77507E56EE
Fields: {"$module":"remote_installation_addon_vsa64_16386"}
Message: Failed to install the service.
------------------------
Error code: 15
Module: 69
LineInfo: 0xD4B32A925E8F6B69
Fields: {"$module":"remote_installation_addon_vsa64_16386"}
Message: Failed to create the service.
------------------------
Error code: 24
Module: 69
LineInfo: 0xC6E4B837213F69CD
Fields: {"$module":"remote_installation_addon_vsa64_16386"}
Message: 'LsaAddAccountRights' function has failed.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB90C
Fields: {"$module":"remote_installation_addon_vsa64_16386","code":"3489857541"}
Message: The context handle does not match any known context handles

 

Thank you in advance!

 

Fri, 04/08/2022 - 11:59
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 16
Comments: 619
mvp

Hello Octavian Popa!

I also posted about this not long ago here.

Do you happen to be in a similar situation? (changed credentials).

Also does it work for you for some machines or did it work before?

-- Peter

Mon, 04/11/2022 - 13:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 1

Hello , 

The Acronis support told me to upgrade to vers 15 because there is a bug .  

After upgrading the error doesn't show up , indeed ...

Wed, 05/04/2022 - 06:14