Skip to main content

can't I install acronis agent

Thread needs solution

Hello
I have licenses for workstation, but why can't I install acronis agent on computers, I used to be able to install, but now I can't.

Attachment Size
lc 2.jpg 17.96 KB
lc.jpg 27.76 KB
0 Users found this helpful
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Hello Prikhno.

Please check the list of the supported OS: https://www.acronis.com/en-us/support/documentation/AcronisCyberBackup_…

If you OS isn't on that list you can't install the program. That's an expected behavior.

Try to reboot the device, install the latest OS updates and after run the installation file.

Also check this KB with some solutions to help you to troubleshoot the issue:https://kb.acronis.com/content/45866

Thanks in advance!

 

Yes, our operating systems are on this list, we have windows 7, windows 10, windows 11.
It is currently impossible to install an agent on any of these operating systems.

Maybe it started after I downloaded the latest version of acronis backup, but I'm not sure about that

I still can't install agents on computers

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Hello Prikhno.

Please check this KB: https://kb.acronis.com/content/71847

There is a list of older builds for Acronis backup 12.5. Please try to install one of those versions.

Also make sure your A.Virus isn't blocking the file: https://kb.acronis.com/content/36429

Thanks in advance!

Hello prinkhno,

12.5 only supports windows 10 up to 20H2. Older agents like 16428 don't complain on install, but backup will eventually fail for newer windows 10 builds. 

-- Peter