can't I install acronis agent

- Log in to post comments

Yes, our operating systems are on this list, we have windows 7, windows 10, windows 11.
It is currently impossible to install an agent on any of these operating systems.
Maybe it started after I downloaded the latest version of acronis backup, but I'm not sure about that
I still can't install agents on computers
- Log in to post comments

Hello Prikhno.
Please check this KB: https://kb.acronis.com/content/71847
There is a list of older builds for Acronis backup 12.5. Please try to install one of those versions.
Also make sure your A.Virus isn't blocking the file: https://kb.acronis.com/content/36429
Thanks in advance!
- Log in to post comments

Hello prinkhno,
12.5 only supports windows 10 up to 20H2. Older agents like 16428 don't complain on install, but backup will eventually fail for newer windows 10 builds.
-- Peter
- Log in to post comments