Contact Acronis 12.5 Linux Agent installation error
Contact Acronis 12.5 Linux Agent installation error
customer's environment
- Server A (physical server) has been moved to server B (physical server) with the same OS environment, and Acronis needs to be installed on server B.
(It doesn't seem like PtoP was done with Acronis, and it seems that only the OS was moved.)
(Server A is a server that was down after being replaced by server B at the customer company, and was temporarily turned on for the following errors and attempts.) - Server OS : Red Hat Enterprise Linux Server release 7.4 (Maipo)
(OS ver.jpg) - A Server installed Acronis Version : Acronis 12.5 13160 build
- Acronis version they were trying to install on server B: Acronis 12.5 14330 build
The customer wanted to install 13160 build, but I tried to install 14330 because I did not have the 13160 build installation file. - Required package versions installed :
> gcc : 4.8.5 20150623
> make : GNU Make 3.82
> perl : 5.16.3
> kernel currently in use : 3.10.0-957.27.2.el7.x86_64
> kernel, kernel-headers, kernel-devel : 3.10.0-957.27.2.el7.x86_64
> glibc, glibc-headers, glibc-devel, glibc-common : 2.17-196.el7_4.2.x86_64
(2.gcc_make_perl ver_1.jpg, 3.gcc_make_perl ver_2.jpg, 4.kernel_glibc ver.jpg)
Errors and Trials
- When trying to install the Acronis 12.5 14330 build, the message about missing essential packages does not appear and it seems to be installed normally.
During the kernel module installation process, “The automatic installation of the kernel module has failed. Try installing the module manually later.” A message is output.
(5.Error Message.jpg)
Try 1. I tried to create a tar.gz file with the command below to copy the snapapi26 module from the previously used device A and paste it to device B, but a dkms fatal error message was displayed and copying.
Result: Failed
dkms mktarball -m snapapi26 -v 0.7.126 --archive=snapapi26-0.7.126.tar.gz
Try 2. I entered the command below to manually build Snapapi, but a build failure message was displayed.
Result: Failed
dkms build -m snapapi26 -v 0.7.126 --config /boot/config-3.10.0-957.27.2.el7.x86_64 --arch x86_64 --kernelsourcedir /usr/src/kernels/3.10.0-957.27.2.el7.x86_64
(6.Manual Build Failed.jpg)
Try 3. After manual removal with the command below, reinstallation was attempted, but the automatic installation failure message of the kernel module was displayed as in Attempt 1.
Result: Failed
rm -rf /usr/lib/Acronis/ /var/lib/Acronis/ /etc/Acronis
rpm -qa | grep snapapi26_modules | xargs rpm -e --nodeps
rpm -qa | grep file_protector | xargs rpm -e --nodeps
rpm -qa | grep BackupAndRecoveryBootableComponents | xargs rpm -e --nodeps
rpm -qa | grep BackupAndRecoveryAgent | xargs rpm -e –nodeps
Try 4. Compress Acronis items in /usr/lib/Acronis, /etc/systemd on server A unzip to the same location on server B
Result: Failed
Try 5. I tried to find the Acronis 12.5 13160 build Linux version installation file on the web but couldn't find it.
Result: Failed
Clarification and Verification Requests
- From what I've seen, there is no problem with essential packages, but it seems to be a problem caused by snapapi not being installed properly. And it's a situation where manual build doesn't work either. Therefore, please check what is the way to build snapapi in the current situation.
- Acronis 12.5 13160 build does not appear to be on kb.acronis.com/content/71847. If you have Acronis 12.5 13160 build 64bit Linux installation file, please share.
- As in Attempt 4, I would like to ask if it is possible to solve the problem by copying Acronis files, folders, and services from Server A and pasting them to Server B, and if so, what paths can be copied and pasted.
- In addition to this, if you have any special points, things to check, or things to try, please guide me.
