the credentials for the location are not specified

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 1

Hello,

I have the following error message when I create a cloud backup: the credentials for the location "email" are not specified

Informations additionnelles:

------------------------
Code d'erreur: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Champs: {"$module":"management_server_vsa64_16386","CommandID":"1BBCDAC7-F48F-489F-92B4-E6842C0EC361"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::CreatePlan
------------------------
Code d'erreur: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Champs: {"$module":"ams_backup_assistant_addon_vsa64_16386","CommandID":"1BBCDAC7-F48F-489F-92B4-E6842C0EC361"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::CreatePlan
------------------------
Code d'erreur: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Champs: {"$module":"management_server_vsa64_16386","CommandID":"CE269480-C321-4FD6-9670-3EDD3CF9D5F4"}
Message: TOL: Failed to execute the command. Protection
------------------------
Code d'erreur: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Champs: {"$module":"ams_protection_addon_vsa64_16386","CommandID":"CE269480-C321-4FD6-9670-3EDD3CF9D5F4"}
Message: TOL: Failed to execute the command. Protection
------------------------
Code d'erreur: 54
Module: 307
LineInfo: 0x455BD1CB0E31C204
Champs: {"$module":"ams_protection_addon_vsa64_16386"}
Message: Failed to deploy the centralized backup plan.
------------------------
Code d'erreur: 65535
Module: 65535
LineInfo: 0x801C39DF70BA93CB
Champs: {"$module":"ams_protection_addon_vsa64_16386"}
Message: Request method=GET url='lien vers Acronis'. failed with code=403 and body='{"error":{"code":1018,"message":"The account is disabled or inactive.","details":{"info":"","addition":[{}]},"context":{},"domain":"PlatformAccountServer"}}'.
------------------------
Code d'erreur: 20
Module: 4
LineInfo: 0x801C39DF70BA93CA
Champs: {"ResourceType":"location","$module":"ams_protection_addon_vsa64_16386","ResourceName":"email","UserName":"","ResourceAddress":"email"}
Message: Accès au fichier refusé.

it seems that this email address does not have an account, yet I created it (image attached)
can you help me.

Best Regards

JC

Attachment Size
Screen Shot 04-29-21 at 10.25 AM_0.JPG 150.25 KB
Thu, 04/29/2021 - 08:20
1 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Jean Charles,

Welcome to Acronis forums!

I recommend that you open a case with Acronis Support Team so that our engineers could sort out the issue with your email account.

Fri, 04/30/2021 - 15:25
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