The credentials for location '******' for user 'admin' are incorrect.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 0

I currently utilize Acronis Cyber Backup on a Windows server 2016 system. My objective is to create a backup of a network share, specifically a Synology NAS. Upon entering the NAS's IP address, the software prompts me for my username and password in the "domain\user" format.

I successfully provide the credentials, allowing me to access all the file shares on the NAS without any issues.

However, upon clicking "apply," an error message appears, indicating that the provided credentials are incorrect. Despite ensuring that I've granted all possible SMB permissions and disabled the firewall, the problem persists.

I can also mount this fileshare as network share in the same machine

Are any of you aware of these errors?

Many thanks in advance!

Sun, 12/03/2023 - 10:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Hello!

Thanks for posting.

  1. Check Credential Format: Ensure that the credentials you're entering are in the correct format (domain\user). Double-check for any typos or case-sensitive issues.

  2. Verify Permissions: Confirm that the provided user account has the necessary permissions on both the Synology NAS and the Windows Server. Check if the user account has the required access rights to perform backup operations.

  3. Use IP Address or Hostname: Instead of using the NAS's IP address, try entering the hostname when configuring the network share in Acronis Cyber Backup. Sometimes, using the hostname can resolve authentication issues.

  4. Update Acronis Cyber Backup: Ensure that you are using the latest version of Acronis Cyber Backup. Check for any updates or patches that might address compatibility issues or bugs. ( or re-install ).

  5. Review NAS Logs: Check the logs on the Synology NAS for any authentication or access-related messages. This might provide additional insights into why the credentials are being rejected.

  6. Network Share Mounting: Since you mentioned that you can mount the file share as a network share on the same machine, verify that the same credentials work consistently when manually mounting the share.

  7. Test with Different Credentials: If possible, try using different credentials to see if the issue persists. This can help identify whether it's a specific account-related problem.

  8. Reboot the NAS

 

Best regards.

Mon, 12/04/2023 - 14:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Hello!

Thanks for posting.

Please note the version 12.5 is out of lifecycle so we can't tell you precisely if there are ongoing issues as it's not being tested or supported anymore.

I advise you to check the following solutions:

  1. Check Credential Format: Ensure that the credentials you're entering are in the correct format (domain\user). Double-check for any typos or case-sensitive issues.

  2. Verify Permissions: Confirm that the provided user account has the necessary permissions on both the Synology NAS and the Windows Server. Check if the user account has the required access rights to perform backup operations.

  3. Use IP Address or Hostname: Instead of using the NAS's IP address, try entering the hostname when configuring the network share in Acronis Cyber Backup. Sometimes, using the hostname can resolve authentication issues.

  4. Update Acronis Cyber Backup: Ensure that you are using the latest version of Acronis Cyber Backup. Check for any updates or patches that might address compatibility issues or bugs. ( or re-install ).

  5. Review NAS Logs: Check the logs on the Synology NAS for any authentication or access-related messages. This might provide additional insights into why the credentials are being rejected.

  6. Network Share Mounting: Since you mentioned that you can mount the file share as a network share on the same machine, verify that the same credentials work consistently when manually mounting the share.

  7. Test with Different Credentials: If possible, try using different credentials to see if the issue persists. This can help identify whether it's a specific account-related problem.

  8. Reboot the NAS

 

Best regards.

Mon, 12/04/2023 - 14:52
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.