Ein Gerät mit zugewiesener Lizenz kann nicht geschützt werden

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Hallo,

ich nutze das Acronis Cyber Protect 15 Backup Standard Virtual Host. Seit ein paar Tagen wird keine Sicherung erstellt mit der Begründung, dass keine Lizenz für die Maschine zugewiesen ist. Unter Einstellung-Lizenz ist eine Lizenz eingetragen aber es werden keine Geräte zum zuordnen angezeigt. Wenn ich versuche über die geräte die Lizenz auszuwählen werden die Lizenzen nicht angezeigt.

Hat jemand eine Idee?

 

Hello,

I use Acronis Cyber Protect 15 Backup Standard Virtual Host. A backup has noch been created for a few days with the reason that no license is assigned for the machine. A license is entered under Settings-License, but no devices are displayed for assignment. When I try to select the licence via the devices, the licenses are not displayed.

Any ideas?
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Thu, 09/01/2022 - 10:16
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Hello Dirk,

thank you for your posting! Could you clarify what virtualization host is installed here? In terms of the known licensing limitations, 

Backup of  KVM, Citrix, OracleVM, RHEV virtual machines, in agent-based mode, requires Acronis Cyber Protect Advanced license or Acronis Cyber Protect - Backup Advanced license. Please see https://kb.acronis.com/node/62585 for more information. 

In case of agent installation inside VM and agent-based backup, the following rules apply:

Due to specifics of license management, a single Virtual Host or Advanced Virtual Host license can not be shared between multiple Management Servers. If multiple Management Servers are used on the same host (e.g. when AMS+Agent are installed inside the VMs), a license is required for each Management Server (for every VM).

If the latter is your case, please contact Acronis support team, so that my colleagues can help to solve the licensing gap for the agent-based backup of VMs (usually, free licenses are provided to cover this functionality). 

Mon, 09/12/2022 - 19:14
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