Skip to main content

failed to install Agent in windows server 2003 Active Directory &SQL

Thread needs solution

Dear Support,

I have a tried on Cyber Protect Cloud , I want to backup a windows server 2003 which is a Active Directory & SQL server. As the subject, cannot install the Agent, fail to install windows agent, Active Directory agent, SQL agent also.

I uploaded the log file. Could you help me? Thank you!

 

 

 

Attachment Size
BackupClient.msi_.log 2.14 MB
bootstrapper.log 22.86 KB
0 Users found this helpful
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Hello Jason.

Please note that some versions of Windows Server 2003 aren't supported. Check if your version is supported: https://www.acronis.com/en-us/support/documentation/CyberProtectionServ…

If yes, please execute the following: 

- Reboot the machine.

- Run the connection tool and make sure the ports/Ip's are open: https://kb.acronis.com/content/47678

( if the output reveals errors you should open the respective port )

- Try to install the agent again.

Please let me know if that solved the issue.

If the issue persists, please raise a ticket with our support or contact your service provider because that would need additional troubleshoot https://kb.acronis.com/content/8153 .

Thanks.