Failed to start service 'acronis_ams'

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Comments: 75

This is a problem that occurred when Acronis 12.5 (16428) was installed on a Linux server.

Installation completed without any warning.
However, at the end, the following message was displayed.
Failed to start service 'acronis_ams'.

And when I actually logged in from the acronis management page, the following page was not displayed.

I tried the following to solve this.
1. After the firewall is down, manually run the acronis_ams service, and after turning the firewall up, manually run the acronis_ams service.
2. Attempt to install version of Acronis 12.5 (16386)
3. Install by changing the default ports (9877, 7780) (19877, 17780)
4. Attempt to install version of Acronis 15 (27009)

But in any way it failed to run the acronis_ams service.

How can I solve this problem?
A screenshot of the installation is attached as an attachment.

thank you.

Attachment Size
Failed run ams service.zip 189.08 KB
Mon, 11/29/2021 - 06:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 0
Comments: 2016

Hello Lemoning,

thank you for posting on Acronis forums!

There could be various reasons for this issue: the software can't find the path for acronis_ams service, this service crashes when started, etc.

Thus I strongly recommend that you collect Linux system information after reproducing this issue and share it with Acronis Support Team for investigation.

Fri, 12/03/2021 - 15:20
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