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How to get support?

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Current have login for cyber protect cloud. I need help with it but the support page wants an email.

I tried email and password but fails. Created new account for support page but it wants me to register a key to get support.

Where can i find key in the cyber cloud portal?

I am trying to get help Gsuite backups. I get lots of failed jobs. It is trying non existent accounts. I cannot remove from portal.

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Comments: 7092

Hello Tong Yaansana,

please go at https://www.acronis.com/support/contact-us/ and select "Trial\Activation\Pre-sales\Licensing question" category. You'll be offered to either file an email ticket or join the instant life chat with one of Acronis engineers. Please let me know, if any assistance is needed.