Recovered PC not working - specific HDDs

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 29
Comments: 54

Hello everyone,

 

we have a really weird problem I don't even know how to properly describe, but I will try:

Short version: we have troubles with recovery of several Windows 10 clients. After the recovery they get stuck on black screen with loading spinning dots and stays there (even for days) never load the system.
Weird thing is, that if recovered to some HDDs, it boots well. 
What the hell? How is that possible?

 

Long version:
recently we have started to experience issues with some Windows 10 clients after recent Windows updates (PCs get stuck after reboot on black screen). This is currently under investigation and we have ticket open with Microsoft. 
So, for now let's ignore that, but this is the reason why our colleagues affected by this problem noticed issue with Acronis recovery.

When they recovered those affected clients (with backup month or two old, before updates were installed) they unfortunately got into the same situation - black screen with spinning dots. 
OK, so we thought that maybe the problem was already present there when those backup were created and the last windows update worked only as a trigger. It's strange, but I guess anything is possible...

Nevertheless, they tried to recover quite a lot backups and basically all of them failed with the same outcome..until I moved one of failing backups to another server and successfuly recovered it to a spare test PC..and there it worked just fine!

We compared system I used for the test recovery and their systems, but they were basically identical (all standardized HW we are using, Siemens IPCs with same HW configuration).

After many hours/days of testing/troubleshooting we found out, that after successful recovery the PC is bootable only on some HDDs. We have no idea why and there seems to be no obvious pattern (different brands, models, HDD sizes).

We tried the recovery on around 7 HDDs (Seagate, WD, IBM..mostly 500GB or 1TB version) and even though the recovery works on all of them, PC boots the system only on like 2-3 of them. 

And not even that is consistent, because some of those backups are bootable from let's say disks A, D, G , and other from B, D, E etc. , another boots from C and E, but not from the rest etc.
So it's not even consistent in a way where we could say, OK, this and this disk is bad.

All disks were checked and show no errors/bad sectors. All disks were properly cleaned with diskpart before the recovery. All are GPT.

It doesn't matter if we do the recovery via Acronis console or with Acronis USB media. The results are identical. Also the source of the backup doesn't matter..we moved backups to another server, used non-deduplicated Location (original backups were in deduplicated Location, but in the end that didn't make a difference) and even created and tested brand new backups.

 

Have anyone experienced something similar? How can it be that if we recover backup to original HDD, it won't boot. But if we recover it to some random HDD, then it (MIGHT) work? But only on some? As I said, backups were tested on around 7 different HDDs so far, some work, some don't and those that don't have no issues with other backups and vice versa.
We are completely mind blown by this and it's not even something I can take to official support as I have no idea how I could explain this properly over the phone. It's just a case where "recovered backups sometimes work and sometimes don't" :-/ 

 

Crazy..

 

 

Lukas

Tue, 05/25/2021 - 11:05
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 16
Comments: 619
mvp

Hello Lukas!

I think I had an instance where I restored a windows 10 machine and and it booted forever (spinning circle). After a few tries it boots, but it's generally an unstable computer. I'm suspecting a faulty PCI card there though, as it's also sometimes loggin errors in the event log. Either that or a faulty motherboard.

Most of the mysterious cases I had when restoring didn't yield a usable system boiled down to a messed up system with/without hardware faults. I had a CPU card where it didn't detect 4 out of 8 pci solts. Everything else worked, the pci cards worked, the backplane worked, swapping them around worked, the system just wouldn't detect them in any form in 4 specific slots. It seems the PCI controller died on that side only, because a new identical card worked as expected.

I also had a few cases where some industrial motherboards were very picky about the hardware they were compatible with, but that included mostly pci cards and memories. Haven't seen this with drives yet.

Couldn't it be that the sata controller died/is faulty in your problem system?

-- Peter

 

Tue, 05/25/2021 - 13:37
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Lukas,

thank you for posting on Acronis forums!

Have applied Acronis Universal Restore as instructed in this KB article: https://kb.acronis.com/content/35681 ?

The restore goes the following way: the software creates volumes on a target drive as in the backup and then begins to restore data from the backup. As I understood from your description, the issue is at the second step. So, the root cause could be either in the specific data in these backups or in the target drives (where the data could not be written).

We are completely mind blown by this and it's not even something I can take to official support as I have no idea how I could explain this properly over the phone. It's just a case where "recovered backups sometimes work and sometimes don't" :-/ 

You can always share a link to this forum thread with any support engineer.

Fri, 05/28/2021 - 08:58
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 29
Comments: 54

@Péter:
Hello Péter,

 

thank you very much for your response and insights. PCI cards sometimes cause similar issues, we experienced that in the past too, but it unfortunately doesn't seem to be the case here as some of PCs where we have this problem, don't have any PCI cards connected.
One or two of them were even brand new, not even completely set up yet (just prepared to be used in production in the following weeks/months) and were working just fine until colleagues there tried to recover them - as a test.

@Maria: 
Hello Maria,

Thank you. I guess we can try universal restore to see if it makes any difference, but it's weird if it will, as it's not really recovery to dissimilar HW, but identical HW (even recovery to original PC with no HW changes done, has the same result).
We will test universal restore and let you know the outcome.

 

Lukas

Mon, 05/31/2021 - 07:29