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Uninstalled 12.5 so I could do a reinstall, but it says it cannot be installed on my operating system

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Acronis has left me totally up the creek without a paddle. I uninstalled so I could do a reinstall, but when attempting to install it is giving me a message telling me that it will not install due to an unsupported operating system (Windows 10 Pro).

This is ridiculous! My computer is now left unprotected becuase of this. I need Acronis to send me the older version IMMEDIATELY before I lose any data.

Thank you.

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Posts: 2
Comments: 1727

Hello!

Welcome to our forum.

Possible causes of the issue:

  1. Wrong product purchased.
  2. Wrong installer downloaded.
  3. Installing an Acronis component on the wrong machine, i.e., installing Acronis Agent for Exchange on a machine without Exchange.
  4. Operating system not supported by the selected product.

Troubleshooting:

  • Verify that you are using the correct installer, the correct product, and installing on a supported operating system.
  • Try reinstalling the product.
  • You can download older builds in your account or through this link: https://kb.acronis.com/content/71847

Best regards.