window XP backup Faild
I met a backup errorduring to backup windows XP, belowing is the error, and the log. Any Commnets please?


- Log in to post comments

Hello Hunter.
I would like to suggest repairing the installation using the Offline installer for Windows (launched with local Administrator privileges)
Unfortunately that picture won't display the full error code, so we can't tell you precisely what's wrong. I suspect it may be related with this:
https://social.technet.microsoft.com/Forums/en-US/1cc46b39-0009-4a13-92…
https://dailytroubleshooting.com/solvedno-more-connections-can-be-made-…
Please check those articles and apply those solutions.
If the issue persists, feel free to post here the full logs.
Thanks.
- Log in to post comments

Hi,
As log cannot upload, so i have to stick it here. please review it as following.
2 0 2 3 - 0 3 - 2 4 T 1 0 : 1 9 : 3 1 : 0 9 3 + 0 8 : 0 0 1 9 8 0 I 0 1 3 5 0 0 3 A : U s e r i s r u n n i n g c o m m a n d . C o m m a n d = Y齆R ' C N S Z A O I ' ; U s e r = E N C N E T \ a d m i n _ h u _ s i ; c l i e n t P r o f i l e I D = 7 6 E B 4 B 3 A - 1 F 9 E - 2 4 D 8 - 2 8 E 1 - F 5 9 E C 7 0 A 2 E 3 0 ; c l i e n t S e s s i o n I D = 9 3 9 0 1 C 2 A - 3 A 2 D - 4 B 7 E - 8 F C 6 - 2 F A 9 9 7 8 3 5 0 6 4 ; t e n a n t I D = 0 0 0 0 0 0 0 0 - 0 0 0 0 - 0 0 0 0 - 0 0 0 0 - 0 0 0 0 0 0 0 0 0 0 0 0
2 0 2 3 - 0 3 - 2 4 T 1 0 : 1 9 : 3 1 : 1 7 1 + 0 8 : 0 0 1 9 8 0 I 0 0 0 0 0 0 0 0 : I 0 0 0 0 0 0 0 0 : G e t C a c h e d M a c h i n e N a m e F r o m R e g i s t r y : f r o m r e g i s t r y < C N S Z S M T - S P I 4 > .
2 0 2 3 - 0 3 - 2 4 T 1 0 : 1 9 : 3 1 : 1 7 1 + 0 8 : 0 0 1 9 8 0 I 0 0 0 0 0 0 0 0 : I 0 0 0 0 0 0 0 0 : G T O B : a c q u i r i n g r o o t i t e m
2 0 2 3 - 0 3 - 2 4 T 1 0 : 1 9 : 3 1 : 1 8 7 + 0 8 : 0 0 1 9 8 0 I 0 0 0 0 0 0 0 0 : I 0 0 0 0 0 0 0 0 : G T O B : r o o t i t e m a c q u i r e d s u c c e s s f u l l y
2 0 2 3 - 0 3 - 2 4 T 1 0 : 1 9 : 5 5 : 4 5 3 + 0 8 : 0 0 1 9 8 0 E 0 1 3 5 0 0 3 D : E r r o r 0 x 1 3 5 0 0 3 d : C o m m a n d h a s f a i l e d . C o m m a n d = Y齆R ' C N S Z A O I ' ; t e n a n t I D = 0 0 0 0 0 0 0 0 - 0 0 0 0 - 0 0 0 0 - 0 0 0 0 - 0 0 0 0 0 0 0 0 0 0 0 0
| t r a c e l e v e l : e r r o r
| c h a n n e l : t o l - a c t i v i t y # F E B A 7 D C A - E 9 D 5 - 4 3 2 9 - A E C A - 3 A 0 B 1 7 C 5 8 B 6 1
| l i n e : 0 x 4 a 8 7 2 8 d c 8 a 1 c 9 5 8 4
| f i l e : d : \ 1 9 3 \ e n t e r p r i s e \ c o m m o n \ t o l \ g a t i n g _ a c t i v i t y . c p p : 2 2 2
| f u n c t i o n : T o l : : ` a n o n y m o u s - n a m e s p a c e ' : : B u s i n e s s A c t i v i t y T r a c k e r : : O n C o m p l e t e d
| $ m o d u l e : m m s _ v s _ 1 6 3 1 8
|
| e r r o r 0 x 1 3 5 0 0 1 6 : T O L : F a i l e d t o e x e c u t e t h e c o m m a n d . Y齆R ' C N S Z A O I '
| l i n e : 0 x 8 d 1 6 5 e 8 6 f b 8 1 9 5 9 7
| f i l e : d : \ 1 9 3 \ e n t e r p r i s e \ c o m m o n \ t o l \ c o m m a n d \ c o m m a n d . c p p : 4 5 7
| f u n c t i o n : T o l : : ` a n o n y m o u s - n a m e s p a c e ' : : M a k e F a i l R e s u l t
| C o m m a n d I D : D 3 3 2 9 4 8 D - A 7 A 9 - 4 E 0 7 - B 7 6 C - 2 5 3 D C F 6 E 1 7 F B
| $ m o d u l e : m m s _ v s _ 1 6 3 1 8
|
| e r r o r 0 x 1 3 5 0 0 1 6 : T O L : F a i l e d t o e x e c u t e t h e c o m m a n d . Y齆R ' C N S Z A O I '
| l i n e : 0 x 8 d 1 6 5 e 8 6 f b 8 1 9 5 9 7
| f i l e : d : \ 1 9 3 \ e n t e r p r i s e \ c o m m o n \ t o l \ c o m m a n d \ c o m m a n d . c p p : 4 5 7
| f u n c t i o n : T o l : : ` a n o n y m o u s - n a m e s p a c e ' : : M a k e F a i l R e s u l t
| C o m m a n d I D : D 3 3 2 9 4 8 D - A 7 A 9 - 4 E 0 7 - B 7 6 C - 2 5 3 D C F 6 E 1 7 F B
| $ m o d u l e : a g e n t _ p r o t e c t i o n _ a d d o n _ v s _ 1 6 3 1 8
|
| e r r o r 0 x 1 3 3 0 0 2 9 : 鄀誰gbL坿T銷0
| l i n e : 0 x e 6 7 9 2 a 5 e e 1 9 0 d e 3 1
| f i l e : d : \ 1 9 3 \ e n t e r p r i s e \ m a n a g e r s \ g t o b \ p r o t e c t i o n \ a g e n t _ e n g i n e \ p r o t e c t _ c o m m a n d . c p p : 2 2 3
| f u n c t i o n : ` a n o n y m o u s - n a m e s p a c e ' : : P r o t e c t C o m m a n d : : S a f e E x e c u t e
| $ m o d u l e : a g e n t _ p r o t e c t i o n _ a d d o n _ v s _ 1 6 3 1 8
|
| e r r o r 0 x 1 3 5 0 0 1 6 : T O L : F a i l e d t o e x e c u t e t h e c o m m a n d . C h e c k i n g s o u r c e s a n d v a u l t i n b a c k u p p l a n
| l i n e : 0 x 8 d 1 6 5 e 8 6 f b 8 1 9 5 9 7
| f i l e : d : \ 1 9 3 \ e n t e r p r i s e \ c o m m o n \ t o l \ c o m m a n d \ c o m m a n d . c p p : 4 5 7
| f u n c t i o n : T o l : : ` a n o n y m o u s - n a m e s p a c e ' : : M a k e F a i l R e s u l t
| C o m m a n d I D : 6 F 3 3 A D 8 F - B 4 8 7 - 4 B 1 8 - 8 7 A 3 - C 5 D B D 7 B 7 7 B 9 5
| $ m o d u l e : m m s _ v s _ 1 6 3 1 8
|
| e r r o r 0 x 1 3 5 0 0 1 6 : T O L : F a i l e d t o e x e c u t e t h e c o m m a n d . C h e c k i n g s o u r c e s a n d v a u l t i n b a c k u p p l a n
| l i n e : 0 x 8 d 1 6 5 e 8 6 f b 8 1 9 5 9 7
| f i l e : d : \ 1 9 3 \ e n t e r p r i s e \ c o m m o n \ t o l \ c o m m a n d \ c o m m a n d . c p p : 4 5 7
| f u n c t i o n : T o l : : ` a n o n y m o u s - n a m e s p a c e ' : : M a k e F a i l R e s u l t
| C o m m a n d I D : 6 F 3 3 A D 8 F - B 4 8 7 - 4 B 1 8 - 8 7 A 3 - C 5 D B D 7 B 7 7 B 9 5
| $ m o d u l e : g t o b _ e n s u r e _ b a c k u p _ i n v a r i a n t s _ c o m m a n d _ a d d o n _ v s _ 1 6 3 1 8
|
| e r r o r 0 x 1 3 3 0 0 2 1 : E n s u r e B a c k u p I n v a r i a n t s C o m m a n d : F a i l e d t o p r e p a r e t h e l o c a t i o n f o r t h e b a c k u p a r c h i v e .
| l i n e : 0 x 5 d 2 a 9 2 9 5 c c 9 4 4 2 e 7
| f i l e : d : \ 1 9 3 \ e n t e r p r i s e \ m a n a g e r s \ g t o b \ b a c k u p e r s \ e n s u r e _ b a c k u p _ i n v a r i a n t s _ c o m m a n d \ i m p l \ c o m m a n d . c p p : 1 4 5
| f u n c t i o n : ` a n o n y m o u s - n a m e s p a c e ' : : E n s u r e B a c k u p I n v a r i a n t s C o m m a n d : : S a f e E x e c u t e
| $ m o d u l e : g t o b _ e n s u r e _ b a c k u p _ i n v a r i a n t s _ c o m m a n d _ a d d o n _ v s _ 1 6 3 1 8
|
| e r r o r 0 x 9 a 0 0 0 d : 軴揯 N颯(u0
| l i n e : 0 x 9 a 7 9 f 2 0 8 2 8 b c a 0 e
| f i l e : d : \ 1 9 3 \ e n t e r p r i s e \ m m s \ m a n a g e r s \ l o c a t i o n \ i m p l \ m a n a g e r . c p p : 6 7 0
| f u n c t i o n : L o c a t i o n M a n a g e m e n t : : L o c a t i o n M a n a g e r I m p l : : A d d L o c a t i o n
| I s R e t u r n C o d e : 0 x 1
| $ m o d u l e : d i s k _ b u n d l e _ v s _ 1 6 3 1 8
|
| e r r o r 0 x 9 a 0 0 0 d : 軴揯 N颯(u0
| l i n e : 0 x 9 0 b b c a 5 e a f 5 c 5 c 5 e
| f i l e : d : \ 1 9 3 \ e n t e r p r i s e \ m m s \ m a n a g e r s \ l o c a t i o n \ i m p l \ a v a i l a b i l i t y _ c h e c k e r . c p p : 9 8
| f u n c t i o n : ` a n o n y m o u s - n a m e s p a c e ' : : N e t w o r k L o c a t i o n C h e c k e r : : C h e c k A v a i l a b i l i t y
| $ m o d u l e : d i s k _ b u n d l e _ v s _ 1 6 3 1 8
|
| e r r o r 0 x 4 0 0 0 a : R鷁噀鯪鰁裇u曪?0
| l i n e : 0 x f 3 5 f 7 4 7 b 3 b 2 1 f a 9 8
| f i l e : d : \ 1 9 3 \ c o r e \ f i l e \ w i n d o w s \ w i n n t _ d i r . c p p : 9 1 1
| f u n c t i o n : w i n n t _ d i r : : C r e a t e D i r
| f u n c t i o n : C r e a t e D i r e c t o r y W
| p a t h : \ \ ? \ U N C \ c n s z 2 5 3 n a s \ B a c k u p
| $ m o d u l e : d i s k _ b u n d l e _ v s _ 1 6 3 1 8
|
| e r r o r 0 x f f f 0 : 騗緩0R梴:g剉迯pe g'Y<P鄀誰峇Tdk軓z梴:g迯0
| l i n e : 0 x b d 2 8 f d b d 6 4 e d b 8 f 8
| f i l e : d : \ 1 9 3 \ c o r e \ c o m m o n \ e r r o r . c p p : 3 1 4
| f u n c t i o n : C o m m o n : : E r r o r : : A d d W i n d o w s E r r o r
| c o d e : 0 x 8 0 0 7 0 0 4 7
| $ m o d u l e : d i s k _ b u n d l e _ v s _ 1 6 3 1 8
- Log in to post comments

Hello Hunter.
The issue still related with the solution I provided above.
Our agent tried to access the shared folder from the agent machine to run the backup and hence the Acronis is not able to access the shared folder from the agent machine.
If for example you are executing a backup to the NAS, check if the NAS drives has the a setting for SMB versions allowed. The default version is 2.0 or higher. The Windows XP boxes that attempt to connect require version 1.0. So change it to 1.0.
If the issue persists, please contact our support so we can investigate the issue: https://kb.acronis.com/content/8153
Thanks in advance!
- Log in to post comments