Windows error: (0xD0030005) The context handle does not match any known context handles
Hello!
Since I had to change the credentials for some acronis accounts I have this error when I try to remote install / update agents: Windows error: (0xD0030005) The context handle does not match any known context handles
Full error in attachment.
I tried uninstalling the agent from the host where it doesn't work. I also removed all registry keys and did everything for remote installation preparation. Backups themselves can run.
Interestingly I don't have this error on machines that never had an agent installed before.
-- Peter
Attachment | Size |
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context_handle.txt | 2.35 KB |

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Since then I also had it occour on machines that didn't have Acronis installed yet.
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Hello!
Same error message here, I want to update some agents...
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Error disappeared after upgrade:
"Each Acronis product has an established period for every stage of the Support Lifecycle: Mainstream, Extended and Self-Service support.
The Extended support phase for Acronis Cyber Backup 12.5 ends on September 9, 2022. From this date, product hotfixes/patches for critical issues, security issues and OS support updates will no longer be available unless you upgrade to the latest version of Acronis Cyber Protect 15.
Here’s how to upgrade:
If you have an active subscription license, you can download the latest build of Acronis Cyber Protect 15 and proceed with the upgrade.
If you have a perpetual license:
- with active maintenance, you can get a free upgrade to Acronis Cyber Protect 15
- without active maintenance, you can upgrade to an Acronis Cyber Protect subscription license for 60% off
For more information regarding this end-of-support announcement, please refer to the Acronis Knowledge Base and our lifecycle policy.
Regards,
The Acronis Team"
/R
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Thanks Raul! Good to know it can be solved by upgrading.
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