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Windows error: (0xD0030005) The context handle does not match any known context handles

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Hello!

Since I had to change the credentials for some acronis accounts I have this error when I try to remote install / update agents: Windows error: (0xD0030005) The context handle does not match any known context handles

Full error in attachment.

I tried uninstalling the agent from the host where it doesn't work. I also removed all registry keys and did everything for remote installation preparation. Backups themselves can run.

Interestingly I don't have this error on machines that never had an agent installed before.

-- Peter

Attachment Size
context_handle.txt 2.35 KB
0 Users found this helpful

hi, same error here, except only on machines that never had the agent before, and not on all machines..???

Since then I also had it occour on machines that didn't have Acronis installed yet.

 

Error disappeared after upgrade:

 

 

"Each Acronis product has an established period for every stage of the Support Lifecycle: Mainstream, Extended and Self-Service support.

The Extended support phase for Acronis Cyber Backup 12.5 ends on September 9, 2022. From this date, product hotfixes/patches for critical issues, security issues and OS support updates will no longer be available unless you upgrade to the latest version of Acronis Cyber Protect 15.

Here’s how to upgrade:

If you have an active subscription license, you can download the latest build of Acronis Cyber Protect 15 and proceed with the upgrade

If you have a perpetual license:

For more information regarding this end-of-support announcement, please refer to the Acronis Knowledge Base and our lifecycle policy.

Regards,

The Acronis Team"

 

/R

Thanks Raul! Good to know it can be solved by upgrading.