ACB 12.5.16327 Agent updates won't push...
Hi,
Having problems updating the agents since upgrading from Build 16318 to 16327.
If I try to upgrade the agent from Settings > Agents > [device] > Update Agent, ACB begins the process but never completes - the device displays Updating...
If I try to upgrade the agent by adding a new device (Devices > Add > Windows > [existing workstation] within a few seconds I see this error:
Cannot add this machine
Windows error: (0x80070648) Unknown property
Error code 4
The workstation firewall is correctly configured (even tried it with the firewall off). Tried adding the PC by name and by IP address with the same result.
Full error details:
Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"CommandID":"F67F2F21-8511-438B-A4F4-80C250FAC590","$module":"management_server_vsa64_16327"}
Message: TOL: Failed to execute the command. Adding agents to the management server
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"CommandID":"F67F2F21-8511-438B-A4F4-80C250FAC590","$module":"remote_installation_addon_vsa64_16327"}
Message: TOL: Failed to execute the command. Adding agents to the management server
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"CommandID":"97362C4F-AF94-43BF-9EA7-4F8E01D90248","$module":"management_server_vsa64_16327"}
Message: TOL: Failed to execute the command. Remote installation of agents
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"CommandID":"97362C4F-AF94-43BF-9EA7-4F8E01D90248","$module":"remote_installation_addon_vsa64_16327"}
Message: TOL: Failed to execute the command. Remote installation of agents
------------------------
Error code: 147
Module: 69
LineInfo: 0x448BB490B35D3539
Fields: {"$module":"remote_installation_addon_vsa64_16327"}
Message: Request to the remote installation service has failed. This may indicate a connection failure.
------------------------
Error code: 1
Module: 598
LineInfo: 0xA0F38699A82E6C83
Fields: {"$module":"acroinst_vs_s_16327"}
Message: Failed to get property 'VersionString' of the installed product with code '{64D625A5-603E-40BF-A710-83B90B905F52}' from Windows Installer.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F8
Fields: {"$module":"acroinst_vs_s_16327","code":"2147944008"}
Message: Unknown property
Quite happy to leave the agent version at 16318 if it's not going to be a problem but hate seeing the count of out-of-date agents every time I log into the management console.
Please advise.
Cheers
Neil
