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Acronis 12.5 - added new storage node, manage vault didnt appears in backup location

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hi all,

i'm just upgrade to new AMS 12.5. i also upgrade all components including storage node. Problem occurs when when i install new storage node and dettached manage vault from old storage node.

1. Backup location appears but without any old backup archives listed. Old backup here is backup archives created during 11.5 version. i refresh many times but still no luck.

2. When i browse to same location and try to add, it say " the spesific folder is not empty". i didnt change anything inside the folder. it still having same meta files and computers files.

appreaciate if anyone acan response to this issue. Thanks.

then i browse to the folder location, i still can see there is meta folder and computers folder inside.

0 Users found this helpful

Hello Fathul,

do you have some Agent selected as "machine to browse from"? If not, then select server Agent and click on refresh button. Hopefully you will then see the archives.

 

Lukas

Hello Fathul!

In addition to Lukas' comment, I suggest you check the activity log if attaching/detaching is finished. It may take a long time, during which the location is visible, but all backups are "invisible".

-- Peter

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Comments: 2016

Hello Fathul,

welcome to Acronis forums!

There is almost nothing to add to Lukas's and Peter's valuable advices. I would yet recommend contacting Acronis Support Team if detaching stalled or there are any errors in the respective activity log (Overview -> Activities).