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Acronis Cyber Backup 12.5 Mailbox Backup Fails

Thread needs solution

Dear all,

i am running Acronis Cyber Backup 12.5.16318 and i am trying to backup an exchange server.

Mailbox-DB-Backup works fine but mailbox backup always stucks at 3% and fails after 30 Minutes.

I already checked the acronis requirements. For Information: The Exchange is located in antoher network and ad-domain. Agent connects corrctly to mgm-server. I also see all of the mailboxes but can't backup them. The user used for connecting to CAS has a mailbox on the exchange and all required authorizations.

Here is the error message:

erarbeiten des Microsoft Exchange-Elements fehlgeschlagen.
Die .NET-Ausnahme 'System.Net.WebException' ist aufgetreten: Die Verbindung mit dem Remoteserver kann nicht hergestellt werden.
Ausnahme-Stapelüberwachung: bei System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
bei System.Net.HttpWebRequest.GetRequestStream()
bei System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
bei ComEwsAdapter.ExchangeWebService.ExchangeServiceBinding.GetFolder(GetFolderType GetFolder1)
bei MsExchange.Ews.ReTryStrategy.DoTry[TReturn,TArg](TCallDelegate`2 call, TArg arg)
bei MsExchange.Ews.ReTryExchangeServicePoint.GetFolder(GetFolderType getFolder)
bei MsExchange.Ews.ExchangeConnectionEngine.CheckConnection(IExchangeServicePoint service, RootObjectServicesProvider root)
bei MsExchange.Ews.ExchangeServiceFactory.GetService()
bei MsExchange.Ews.ExchangeConnection..ctor(String url, NetworkCredential user, RootObject root, ConnectionOptions options)
bei MsExchange.Ews.ExchangeConnection..ctor(String url, Credentials user, RootObject root, ConnectionOptions options)
bei MsExchange.Ews.ExchangeClient.ConnectToAsUser(String url, Credentials user, RootObject root, ConnectionOptions options, IExchangeConnection& connection)
 
ty for any help.
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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Manuel,

Welcome to Acronis forums!

Please make sure that you've connected Agent for Exchange with Client Access Server as instructed in the software's guide: https://www.acronis.com/en-us/support/documentation/AcronisCyberBackup_12.5/index.html#39720.html

Hello Maria,

as i said the agent seems to connect correctly cause i can see all of the mailboxes in the acronis exchange preview.

Problem is the .net exception the software is running through.

 

Regards Sven

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Sven.

as i said the agent seems to connect correctly cause i can see all of the mailboxes in the acronis exchange preview.

If you are sure that everything connected as instructed here https://www.acronis.com/en-us/support/documentation/AcronisCyberBackup_12.5/index.html#39720.html but the issue still persists, please open a case with Acronis Support Team and request a remote session so that our engineers could check all settings.