Activity 'Deleting snapshot' failed. The credentials are incorrect.

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Posts: 1
Comments: 0

Backup are done on a Synology NAS but the cleanup failed with this message

"Activity 'Deleting snapshot' failed. The credentials for '//diskstation/hyper-v/' are incorrect."

The credentials for '//diskstation/hyper-v/' are incorrect.

 

Thx for any solution..
Andre

 

DATE AND TIME

Jul 16, 2020, 23:03:42

CODE

1812

MODULE

309

MESSAGE

Backup failed

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"mms_vsa64_14330","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'Hyper-V Host'
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"agent_protection_addon_vsa64_14330","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'Hyper-V Host'
------------------------
Error code: 41
Module: 307
LineInfo: 0xE6792A5EE190DE2A
Fields: {"$module":"agent_protection_addon_vsa64_14330"}
Message: Failed to execute the command.
------------------------
Error code: 53
Module: 309
LineInfo: 0x2E7E9E174F1FB713
Fields: {"$module":"agent_protection_addon_vsa64_14330","FailCount":"2"}
Message: 2 activities have not succeeded. One of them is displayed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"service_process_vsa64_14330","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"gtob_backup_command_addon_vsa64_14330","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 32827
Module: 114
LineInfo: 0xC35C04057128FEAE
Fields: {"$module":"disk_bundle_vsa64_14330"}
Message: Backup of virtual machines has failed.
------------------------
Error code: 32846
Module: 114
LineInfo: 0xC35C04057128FEF1
Fields: {"$module":"disk_bundle_vsa64_14330"}
Message: Not all virtual machines have been backed up.
------------------------
Error code: 32845
Module: 114
LineInfo: 0xC35C04057128FF35
Fields: {"$module":"disk_bundle_vsa64_14330"}
Message: Failed to back up virtual machine 'DC'.
------------------------
Error code: 32786
Module: 114
LineInfo: 0x28314C961DE7D7B6
Fields: {"$module":"disk_bundle_vsa64_14330"}
Message: Failed to prepare for backup.
------------------------
Error code: 3
Module: 329
LineInfo: 0x1CD98AAE889424F9
Fields: {"$module":"disk_bundle_vsa64_14330"}
Message: Backup has failed.
------------------------
Error code: 1060
Module: 1
LineInfo: 0x145A191BFE9050C1
Fields: {"$module":"disk_bundle_vsa64_14330"}
Message: Failed to prepare an operation.
------------------------
Error code: 346
Module: 349
LineInfo: 0x83A96F1940AD056D
Fields: {"$module":"disk_bundle_vsa64_14330"}
Message: Failed to find file '\\diskstation\hyper-v\DC-5ABD31AF-3BE5-409E-AA8E-03535E0309DD-E5FC8C3A-4C4A-4F8E-ACFE-5D35DDC93631A.tibx'.
------------------------
Error code: 304
Module: 349
LineInfo: 0x83A96F1940AD0549
Fields: {"$module":"disk_bundle_vsa64_14330"}
Message: An invalid file has been detected.
------------------------
Error code: 20
Module: 4
LineInfo: 0x3F26773FAB7BDB09
Fields: {"$module":"disk_bundle_vsa64_14330","ResourceAddress":"//diskstation/hyper-v/","ResourceType":"location","ResourceName":"//diskstation/hyper-v/","UserName":"Dermtek\\Dermserver"}
Message: Access to the file is denied.
------------------------
Error code: 20
Module: 4
LineInfo: 0xF35F747B3B21FC7A
Fields: {"$module":"disk_bundle_vsa64_14330","path":"\\\\?\\UNC\\diskstation\\hyper-v\\","function":"NtOpenFile"}
Message: Access to the file is denied.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F8
Fields: {"$module":"disk_bundle_vsa64_14330","code":"2147943726"}
Message: The user name or password is incorrect

 

 

Fri, 07/17/2020 - 13:07
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 16
Comments: 619
mvp

Hello Andre!

As per your activity log, acronis can't read this file: "\\diskstation\hyper-v\DC-5ABD31AF-3BE5-409E-AA8E-03535E0309DD-E5FC8C3A-4C4A-4F8E-ACFE-5D35DDC93631A.tibx"

Do you have other VMs you back up other than DC? Do those have problems during cleanup plan? Did the credentials changed since you configured the cleanup plan?  Anyhow I'd start with double checking the permissions on these backups for the user "Dermtek\\Dermserver".

If I'm seeing this correctly you also seem to have build 14330. There's a newer version now (16327) try that if you can't see anything wrong with permissions. 
 

You can also contact support and see if they have any ideas: https://www.acronis.com/en-us/support/contact-us/

-- Peter

Wed, 07/22/2020 - 15:14
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