Backup does not work properly on two devices.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 52
Comments: 75

Hello.

Please contact us because it is not backed up on my customer's equipment.

• OS version: CentOS Linux release 7.4.1708 (Core)
• Agent Version
. A device: 12.5.11919
. B device: 12.5.13400

A This is a device error (failure) message.
(Since the Korean is translated into English, it may be different from the actual English error message.)

Operation not supported.
날짜 및 시간2020년 7월 08일 , 20:00:11
코드0x01350016+0x01350016+0x01330029+0x01350035+0x01350016+0x01350016+0x00A100D4+0x00A100C9+0x0040002E+0x0004000E
모듈309
메시지백업에 실패
추가 정보:------------------------
오류 코드: 22
모듈: 309
라인 정보: 0x8D165E86FB81959B
필드: {"$module":"mms_lxa64_11010","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
메시지: TOL: Failed to execute the command. Backup plan 'osbackup'
------------------------
오류 코드: 22
모듈: 309
라인 정보: 0x8D165E86FB81959B
필드: {"$module":"agent_protection_addon_lxa64_11010","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
메시지: TOL: Failed to execute the command. Backup plan 'osbackup'
------------------------
오류 코드: 41
모듈: 307
라인 정보: 0xE6792A5EE190DE2C
필드: {"$module":"agent_protection_addon_lxa64_11010"}
메시지: The command failed to execute.
------------------------
오류 코드: 53
모듈: 309
라인 정보: 0x2E7E9E174F1FB719
필드: {"$module":"agent_protection_addon_lxa64_11010","FailCount":"2"}
메시지: Two operations were unsuccessful. One of the jobs was shown.
------------------------
오류 코드: 22
모듈: 309
라인 정보: 0x8D165E86FB81959B
필드: {"$module":"service_process_lxa64_11010","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
메시지: TOL: Failed to execute the command. backup
------------------------
오류 코드: 22
모듈: 309
라인 정보: 0x8D165E86FB81959B
필드: {"$module":"gtob_backup_command_addon_lxa64_11010","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
메시지: TOL: Failed to execute the command. backup
------------------------
오류 코드: 212
모듈: 161
라인 정보: 0x0B320396ADFE3E04
필드: {"$module":"disk_bundle_lxa64_11010","IsReturnCode":"1"}
메시지: 'hllphunoss01-93D3C13C-582B-403C-B7DE-CCFDF5AF9848-4FF4BC1B-A887-4374-AC2E-6A33A9B261E8A' The archive was not found.
------------------------
오류 코드: 201
모듈: 161
라인 정보: 0xD5796A33131EEB98
필드: {"$module":"disk_bundle_lxa64_11010"}
메시지: Failed to get information about the archive.
------------------------
오류 코드: 46
모듈: 64
라인 정보: 0x3F26773FAB7BDAC5
필드: {"$module":"disk_bundle_lxa64_11010","path":"file://18.18.2.197/osbackup/hllphunoss01/","user":"osbackup"}
메시지: The backup location could not be opened.
------------------------
오류 코드: 14
모듈: 4
라인 정보: 0x0C351522E899FC24
필드: {"$module":"disk_bundle_lxa64_11010"}
메시지: Operation not supported.
 

A This is the schedule of the equipment.
-Schedule name: osbackup
-Backup destination: disk/volume
-Device: hllphunoss01
-Items to back up: EFI system partition, sda2, sda3, etc (+3item)
-Backup location: network path
-Schedule: All, Increment
-Number of storage: 14

B This is an error (failure) message for equipment.

The drive is not ready.
날짜 및 시간2020년 7월 08일 , 23:00:01
코드0x01350016+0x01350016+0x01330029+0x01350016+0x01350016+0x01330021+0x009A000D+0x009A000D+0x00590050+0x0004000B
모듈309
메시지백업에 실패
추가 정보:------------------------
오류 코드: 22
모듈: 309
라인 정보: 0x8D165E86FB819597
필드: {"$module":"mms_lxa64_13400","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
메시지: TOL: Failed to execute the command. Backup plan 'hllphunoss02_Backup'
------------------------
오류 코드: 22
모듈: 309
라인 정보: 0x8D165E86FB819597
필드: {"$module":"agent_protection_addon_lxa64_13400","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
메시지: TOL: Failed to execute the command. Backup plan 'hllphunoss02_Backup'
------------------------
오류 코드: 41
모듈: 307
라인 정보: 0xE6792A5EE190DE2A
필드: {"$module":"agent_protection_addon_lxa64_13400"}
메시지: Failed to execute the command.
------------------------
오류 코드: 22
모듈: 309
라인 정보: 0x8D165E86FB819597
필드: {"$module":"mms_lxa64_13400","CommandID":"6F33AD8F-B487-4B18-87A3-C5DBD7B77B95"}
메시지: TOL: Failed to execute the command. Checking sources and vault in backup plan
------------------------
오류 코드: 22
모듈: 309
라인 정보: 0x8D165E86FB819597
필드: {"$module":"gtob_ensure_backup_invariants_command_addon_lxa64_13400","CommandID":"6F33AD8F-B487-4B18-87A3-C5DBD7B77B95"}
메시지: TOL: Failed to execute the command. Checking sources and vault in backup plan
------------------------
오류 코드: 33
모듈: 307
라인 정보: 0x5D2A9295CC9442E7
필드: {"$module":"gtob_ensure_backup_invariants_command_addon_lxa64_13400"}
메시지: EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive.
------------------------
오류 코드: 13
모듈: 154
라인 정보: 0x09A79F20828BCA60
필드: {"$module":"disk_bundle_lxa64_13400","IsReturnCode":"1"}
메시지: The vault is unavailable.
------------------------
오류 코드: 13
모듈: 154
라인 정보: 0x90BBCA5EAF5C5C62
필드: {"$module":"disk_bundle_lxa64_13400"}
메시지: The vault is unavailable.
------------------------
오류 코드: 80
모듈: 89
라인 정보: 0x9D05DDC01E814E39
필드: {"$module":"smb_supp_lxa64_13400"}
메시지: Failed to mount the SMB share. Possible reasons: The network connection is not available, you have no write access to the share, your operating system does not support the SMB 3.x protocol. For the error details, see 'asamba.log'. Share name: 'osbackup'.
------------------------
오류 코드: 11
모듈: 4
라인 정보: 0x9D05DDC01E814E36
필드: {"$module":"smb_supp_lxa64_13400"}
메시지: The drive is not ready.

This is the schedule for B equipment.
-Schedule name: hllphunoss02_osbackup
-Backup destination: disk/volume
-Device: hllphunoss02
-Items to back up: disk 1, rootvg-root_lv
-Backup location: network path
-Schedule: Daily 23:00
-Number of storage: 14

Why are these two devices failing to back up?
And how do I fix this error?

Mon, 07/13/2020 - 01:53
0 Users found this helpful
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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Lemoning,

According to our internal sources, such issues are usually caused by some incompatibility between Linux machine and SMB host: most common cause is the protocol version, but other parameters can affect SMB access as well. 

Known issues (recommended to check)

Mounting of a Windows Share Can Fail with "Device not ready" or "Input/output error": https://kb.acronis.com/content/56541

Acronis Cyber Backup: Known issue with backing up to SMB share on specific Oracle Linux kernels https://kb.acronis.com/content/62921

Acronis Cyber Backup 12.5: performance issues during backup to an SMBv3 network share https://kb.acronis.com/content/60471

Troubleshooting

1. Make sure that the system meets requirements https://www.acronis.com/en-us/support/documentation/AcronisBackup_12.5/i...

2. Check asamba log (located in the root folder of the acroinfo archive) in order to find SMB protocol version which was used and other details of mounting:

  • In Acronis Cyber Backup 12.5 U4 and later: asamba.log can be found at /var/log/asamba/asamba.log
  • For earlier builds: enable asamba logging as described in this KB article, reproduce the error and find the log at /tmp/asamba.log

Asamba.log contains entries like

Asamba tries to mount the shared folder by using SMB protocol versions from upper version, one by one, until a suitable version is accepted

In the example above, 3.1.1 and 3.1 versions were rejected and the shared folder was mounted with SMB v. 3.02

Asamba.log also shows error messages in case of any issue with SMB mounting.
 

3. Try to mount the share on the Agent machine manually:

  • mount -t cifs -o username=user_name //server_name/share_name /mnt/

    e.g. mount -t cifs -o username=DOMAIN\administrator //server/backups /mnt/

Was manual mount with cifs successful?

  • NO:  If manual mount does not work, there is an issue within customer's environment that needs to be resolved. If mounting via system tools is not possible, Acronis Cyber Backup will not be able to access the share either. Advise the customer to troubleshoot the issue with cifs mount: possible causes include firewalls blocking access, obsolete firmware, network issues, etc.

    After the issue is resolved and manual mount works, reattempt the backup with Acronis Cyber Backup again.

  • YES, the share was mounted  using mount.cifs:

    • If manual mount works after providing additional parameters (e.g. a specific SMB version), modify MMS configuration on the Agent machine to add the necessary options as described below (see *How to set SMB version or mount options in Agent for Linux), and reattempt the backup.

    • If manual mount worked without providing additional parameters, check cat /proc/mounts output after mounting the share and check what options were used for mounting. Compare to mounting options in asamba.log and try to find the options that affected mounting.

If some suitable version was found, it can be set in the Agent config in the following way:

*How to set SMB version or mount options in Agent for Linux

You need to add a line

export ASAMBA_MOUNT_OPTS=vers=X.X

 or export ASAMBA_MOUNT_OPTS=<parameters> if you need to pass other parameters to Asamba

to the script /usr/sbin/acronis_mms after "ulimit" lines  in the same way as described in 38017: Acronis Linux Products: Collecting Asamba Verbose Logs in Linux and MacOS  

where X.X - SMB version

For example, for SMB v. 2.0:

export ASAMBA_MOUNT_OPTS=vers=2.0

***

In case manually mounting the folder works fine (with SMB version shown in asamba log or "cat /proc/mounts" output; with or without additional parameters) but the issue persists the case has to be escalated to the expert team (please contact Acronis support for that)

Wed, 07/15/2020 - 09:45
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 52
Comments: 75

Hello Ekaterina,

I am in trouble while checking the information you have given me so I will contact you.

I have opened the "How to set SMB version or mount options in Agent for Linux" document.
And that page required login.
But I couldn't log in. (I entered my Acronis ID and password, but it says it is wrong. I also clicked the password reset button, but the password reset email does not arrive.)

Could you please let me know in a different way to log in or comment on the content?

Thank you.

Mon, 08/03/2020 - 01:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Lemoning.

The locked section's content is added below that link. I will quote it here:

How to set SMB version or mount options in Agent for Linux:

You need to add a line

export ASAMBA_MOUNT_OPTS=vers=X.X

 or export ASAMBA_MOUNT_OPTS=<parameters> if you need to pass other parameters to Asamba

to the script /usr/sbin/acronis_mms after "ulimit" lines  in the same way as described in 38017: Acronis Linux Products: Collecting Asamba Verbose Logs in Linux and MacOS  

where X.X - SMB version

For example, for SMB v. 2.0:

export ASAMBA_MOUNT_OPTS=vers=2.0

Tue, 08/04/2020 - 16:51
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 52
Comments: 75

Hello Maria,

Thanks for the reply.
I will try this method.
After that, I will tell you the result.

Thank you.

Wed, 08/05/2020 - 01:52
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 52
Comments: 75

Hello Maria & Ekaterina.

I solved the SMB related problem by changing the SMB protocol.
(The same error occurred at my other customer, so I applied the SMB protocol change method.)
But now I get another error on the same agent.

The error log is as follows:

Additional information:

------------------------
Error Code: 22
Module: 309
Line information: 0x8D165E86FB819597
Field: {"$module":"mms_lxa64_14330","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan'MDM-MGMT-os-backup'
------------------------
Error Code: 22
Module: 309
Line information: 0x8D165E86FB819597
Field: {"$module":"agent_protection_addon_lxa64_14330","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan'MDM-MGMT-os-backup'
------------------------
Error Code: 41
Module: 307
Line information: 0xE6792A5EE190DE2A
Field: {"$module":"agent_protection_addon_lxa64_14330"}
Message: Failed to execute command.
------------------------
Error Code: 22
Module: 309
Line information: 0x8D165E86FB819597
Field: {"$module":"mms_lxa64_14330","CommandID":"6F33AD8F-B487-4B18-87A3-C5DBD7B77B95"}
Message: TOL: Failed to execute the command. Checking sources and vault in backup plan
------------------------
Error Code: 22
Module: 309
Line information: 0x8D165E86FB819597
Field: {"$module":"gtob_ensure_backup_invariants_command_addon_lxa64_14330","CommandID":"6F33AD8F-B487-4B18-87A3-C5DBD7B77B95"}
Message: TOL: Failed to execute the command. Checking sources and vault in backup plan
------------------------
Error Code: 33
Module: 307
Line information: 0x5D2A9295CC9442E7
Field: {"$module":"gtob_ensure_backup_invariants_command_addon_lxa64_14330"}
Message: EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive.
------------------------
Error Code: 13
Module: 154
Line information: 0x09A79F20828BCA60
Field: {"$module":"disk_bundle_lxa64_14330","IsReturnCode":"1"}
Message: The vault is unavailable.
------------------------
Error Code: 13
Module: 154
Line information: 0x90BBCA5EAF5C5C62
Field: {"$module":"disk_bundle_lxa64_14330"}
Message: The vault is unavailable.
------------------------
Error Code: 17
Module: 4
Line information: 0x0C351522E899F9C2
Field: {"path":"smb://203.237.3.104/winbackup$/Acronis_Backup/MDM-MGMT/","$module":"disk_bundle_lxa64_14330"}
Message: The specified file does not exist.

What should I do?

Wed, 08/12/2020 - 00:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Lemoning.

Both these errors indicate that your vault could not be accessed.

Please share with us the asamba log (located in the root folder of the acroinfo archive) in order to find SMB protocol version which was used and other details of mounting:

  • In Acronis Cyber Backup 12.5 U4 and later: asamba.log can be found at /var/log/asamba/asamba.log
Wed, 08/12/2020 - 17:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 52
Comments: 75

Hello Maria.

I will deliver the contents of "asamba.log" to you.

[1589436137] b577: Thu May 14 15:02:17 2020
[12936:18331]: '/usr/lib/Acronis/asamba' 'masters'
[1589436137] [12936:18331]: exiting with code 0

[1589436177] b577: Thu May 14 15:02:57 2020
[12936:19246]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1589436178] [12936:19246]: exiting with code 0

[1589436178] b577: Thu May 14 15:02:58 2020
[12936:19251]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104'
[1589436193] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436193] [12936:19251]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1589436198] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436198] [12936:19251]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1589436198] [12936:19251]: exiting with code 0

[1589436271] b577: Thu May 14 15:04:31 2020
[12936:21758]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1589436272] [12936:21758]: exiting with code 0

[1589436272] b577: Thu May 14 15:04:32 2020
[12936:21763]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104' 'bkadmin' 'XXXXXXXXXXXXX'
[1589436287] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436287] [12936:21763]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1589436292] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436292] [12936:21763]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1589436292] [12936:21763]: exiting with code 0

[1589436292] b577: Thu May 14 15:04:52 2020
[12936:22481]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1589436292] [12936:22481]: exiting with code 0

[1589436292] b577: Thu May 14 15:04:52 2020
[12936:22482]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104'
[1589436307] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436307] [12936:22482]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1589436312] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436312] [12936:22482]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1589436312] [12936:22482]: exiting with code 0

[1589436752] b577: Thu May 14 15:12:32 2020
[12936:1941]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1589436752] [12936:1941]: exiting with code 0

[1589436752] b577: Thu May 14 15:12:32 2020
[12936:1950]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104' 'bkadmin' 'XXXXXXXXXXXXX'
[1589436767] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436767] [12936:1950]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1589436772] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436772] [12936:1950]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1589436772] [12936:1950]: exiting with code 0

[1589436772] b577: Thu May 14 15:12:52 2020
[12936:2481]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1589436773] [12936:2481]: exiting with code 0

[1589436773] b577: Thu May 14 15:12:53 2020
[12936:2716]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104'
[1589436788] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436788] [12936:2716]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1589436793] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436793] [12936:2716]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1589436793] [12936:2716]: exiting with code 0

[1589436793] b577: Thu May 14 15:13:13 2020
[12936:2927]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1589436793] [12936:2927]: exiting with code 0

[1589436793] b577: Thu May 14 15:13:13 2020
[12936:2934]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104' 'bkadmin' 'XXXXXXXXXXXXX'
[1589436808] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436808] [12936:2934]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1589436813] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436813] [12936:2934]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1589436813] [12936:2934]: exiting with code 0

[1589436813] b577: Thu May 14 15:13:33 2020
[12936:3671]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1589436814] [12936:3671]: exiting with code 0

[1589436814] b577: Thu May 14 15:13:34 2020
[12936:3677]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104'
[1589436829] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436829] [12936:3677]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1589436834] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436834] [12936:3677]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1589436834] [12936:3677]: exiting with code 0

[1589436835] b577: Thu May 14 15:13:55 2020
[12936:2064]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1589436835] [12936:2064]: exiting with code 0

[1589436835] b577: Thu May 14 15:13:55 2020
[12936:3888]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104' 'bkadmin' 'XXXXXXXXXXXXX'
[1589436850] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436850] [12936:3888]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1589436855] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436855] [12936:3888]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1589436855] [12936:3888]: exiting with code 0

[1589436855] b577: Thu May 14 15:14:15 2020
[12936:4619]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1589436856] [12936:4619]: exiting with code 0

[1589436856] b577: Thu May 14 15:14:16 2020
[12936:4656]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104'
[1589436871] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436871] [12936:4656]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1589436876] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1589436876] [12936:4656]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1589436876] [12936:4656]: exiting with code 0

[1590044099] b577: Thu May 21 15:54:59 2020
[12936:5821]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1590044099] [12936:5821]: exiting with code 0

[1590044099] b577: Thu May 21 15:54:59 2020
[12936:5826]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104' 'bkadmin' 'XXXXXXXXXXXXX'
[1590044109] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1590044109] cli_session_setup failed: NT_STATUS_ACCESS_DENIED 
[1590044109] [12936:5826]: Retrying with ntlmv2 disabled
[1590044109] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1590044110] my_connect_smbX: tree connect failed: NT_STATUS_IO_TIMEOUT
[1590044110] [12936:5826]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1590044115] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1590044115] [12936:5826]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1590044115] [12936:5826]: exiting with code 0

[1590044115] b577: Thu May 21 15:55:15 2020
[12936:6540]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1590044115] [12936:6540]: exiting with code 0

[1590044115] b577: Thu May 21 15:55:15 2020
[12936:6578]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104'
[1590044130] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1590044130] [12936:6578]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1590044135] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1590044135] [12936:6578]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1590044135] [12936:6578]: exiting with code 0

[1590044392] b577: Thu May 21 15:59:52 2020
[12936:13529]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1590044392] [12936:13529]: exiting with code 0

[1590044393] b577: Thu May 21 15:59:53 2020
[12936:13534]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104'
[1590044403] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1590044403] cli_session_setup_creds: Anonymous login successful
[1590044404] [12936:13534]: Could not connect to lsa pipe: NT_STATUS_CONNECTION_DISCONNECTED, error = 64
[1590044404] To cache: 203.237.3.104 203.237.3.104 WORKGROUP -
[1590044404] (12936:13534):203.237.3.104 203.237.3.104 WORKGROUP -
[1590044404] [12936:13534]: exiting with code 0

[1590044419] b577: Thu May 21 16:00:19 2020
[12936:14346]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'winbackup$' '/tmp/.mnt_net_smb_95702272-12C7-476C-8450-C1FB7DFD0D4C' 'bkadmin' 'XXXXXXXXXXXXX'
[1590044424] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1590044424] can't get server info using hostname. re-attempting with IP
[1590044429] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1590044429] can't get server info using IP
[1590044429] [12936:14346]: Mounting //203.237.3.104/winbackup$ on /tmp/.mnt_net_smb_95702272-12C7-476C-8450-C1FB7DFD0D4C via cifs with opts='iocharset=utf8,user=bkadmin,pass=XXXXXXXXXXXXX,noserverino,forcemandatorylock,ip=203.237.3.104,unc=//203.237.3.104\winbackup$,nocase,nounix,cache=none,vers=1.0'
[1590044439] [12936:14346]: init_mount_cifs failed, errno = 115
[1590044439] Invalidating cache /tmp/asamba/status/203.237.3.104
[1590044439] Invalidating cache /tmp/asamba/options/203.237.3.104
[1590044439] [12936:14346]: exiting with code 1

[1590044439] b577: Thu May 21 16:00:39 2020
[12936:15090]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'winbackup$' '/tmp/.mnt_net_smb_95702272-12C7-476C-8450-C1FB7DFD0D4C' 'bkadmin' 'XXXXXXXXXXXXX'
[1590044444] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1590044444] can't get server info using hostname. re-attempting with IP
[1590044449] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1590044449] can't get server info using IP
[1590044449] [12936:15090]: Mounting //203.237.3.104/winbackup$ on /tmp/.mnt_net_smb_95702272-12C7-476C-8450-C1FB7DFD0D4C via cifs with opts='iocharset=utf8,user=bkadmin,pass=XXXXXXXXXXXXX,noserverino,forcemandatorylock,ip=203.237.3.104,unc=//203.237.3.104\winbackup$,nocase,nounix,cache=none,vers=1.0'
[1590044459] [12936:15090]: init_mount_cifs failed, errno = 115
[1590044459] Invalidating cache /tmp/asamba/status/203.237.3.104
[1590044459] Invalidating cache /tmp/asamba/options/203.237.3.104
[1590044459] [12936:15090]: exiting with code 1

[1590044459] b577: Thu May 21 16:00:59 2020
[12936:15285]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'winbackup$' '/tmp/.mnt_net_smb_95702272-12C7-476C-8450-C1FB7DFD0D4C' 'bkadmin' 'XXXXXXXXXXXXX'
[1590044464] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1590044464] can't get server info using hostname. re-attempting with IP
[1590044464] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1590044464] cli_session_setup failed: NT_STATUS_ACCESS_DENIED 
[1590044464] [12936:15285]: Retrying with ntlmv2 disabled
[1590044464] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1590044524] my_connect_smbX: tree connect failed: NT_STATUS_IO_TIMEOUT
[1590044524] can't get server info using IP
[1590044524] [12936:15285]: init_mount_cifs Cannot connect to 203.237.3.104 with username bkadmin
[1590044524] [12936:15285]: exiting with code 5

[1590044524] b577: Thu May 21 16:02:04 2020
[12936:16974]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'winbackup$' '/tmp/.mnt_net_smb_95702272-12C7-476C-8450-C1FB7DFD0D4C' 'bkadmin' 'XXXXXXXXXXXXX'
[1590044524] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1590044524] cli_session_setup failed: NT_STATUS_ACCESS_DENIED 
[1590044524] [12936:16974]: Retrying with ntlmv2 disabled
[1590044524] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1590044584] my_connect_smbX: tree connect failed: NT_STATUS_IO_TIMEOUT
[1590044584] [12936:16974]: init_mount_cifs Cannot connect to 203.237.3.104 with username bkadmin
[1590044584] [12936:16974]: exiting with code 5

[1590044586] b577: Thu May 21 16:03:06 2020
[12936:18605]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'winbackup$' '/tmp/.mnt_net_smb_95702272-12C7-476C-8450-C1FB7DFD0D4C' 'bkadmin' 'XXXXXXXXXXXXX'
[1590044586] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1590044586] cli_session_setup failed: NT_STATUS_ACCESS_DENIED 
[1590044586] [12936:18605]: Retrying with ntlmv2 disabled
[1590044586] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1590044626] my_connect_smbX: tree connect failed: NT_STATUS_IO_TIMEOUT
[1590044626] [12936:18605]: init_mount_cifs Cannot connect to 203.237.3.104 with username bkadmin
[1590044626] [12936:18605]: exiting with code 5

[1590044626] b577: Thu May 21 16:03:46 2020
[12936:19524]: '/usr/lib/Acronis/asamba' 'shares' '203.237.3.104' '203.237.3.104' 'bkadmin' 'XXXXXXXXXXXXX'
[1590044631] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1590044631] smb2 connection failed. Reconnecting via smb1
[1590044636] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1590044636] [12936:19524]: exiting with code 1

[1590044703] b577: Thu May 21 16:05:03 2020
[12936:21851]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'winbackup$' '/tmp/.mnt_net_smb_95702272-12C7-476C-8450-C1FB7DFD0D4C' 'bkadmin' 'XXXXXXXXXXXXX'
[1590044703] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1590044703] cli_session_setup failed: NT_STATUS_ACCESS_DENIED 
[1590044703] [12936:21851]: Retrying with ntlmv2 disabled
[1590044703] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1590044763] my_connect_smbX: tree connect failed: NT_STATUS_IO_TIMEOUT
[1590044763] [12936:21851]: init_mount_cifs Cannot connect to 203.237.3.104 with username bkadmin
[1590044763] [12936:21851]: exiting with code 5

[1591319684] b577: Fri Jun  5 10:14:44 2020
[12936:23276]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'winbackup$' '/tmp/.mnt_net_smb_95702272-12C7-476C-8450-C1FB7DFD0D4C' 'bkadmin' 'XXXXXXXXXXXXX'
[1591319684] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1591319684] cli_session_setup failed: NT_STATUS_ACCESS_DENIED 
[1591319684] [12936:23276]: Retrying with ntlmv2 disabled
[1591319684] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1591319744] my_connect_smbX: tree connect failed: NT_STATUS_IO_TIMEOUT
[1591319744] [12936:23276]: init_mount_cifs Cannot connect to 203.237.3.104 with username bkadmin
[1591319744] [12936:23276]: exiting with code 5

[1591319792] b577: Fri Jun  5 10:16:32 2020
[12936:25876]: '/usr/lib/Acronis/asamba' 'master' 'WORKGROUP'
[1591319792] [12936:25876]: exiting with code 0

[1591319820] b577: Fri Jun  5 10:17:00 2020
[12936:26668]: '/usr/lib/Acronis/asamba' 'shares' '203.237.3.104' '203.237.3.104' 'bkadmin' 'XXXXXXXXXXXXX'
[1591319820] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1591319820] cli_session_setup failed: NT_STATUS_ACCESS_DENIED 
[1591319820] [12936:26668]: Retrying with ntlmv2 disabled
[1591319820] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1591319840] my_connect_smbX: tree connect failed: NT_STATUS_IO_TIMEOUT
[1591319840] smb2 connection failed. Reconnecting via smb1
[1591319845] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591319845] [12936:26668]: exiting with code 1

[1591320101] b577: Fri Jun  5 10:21:41 2020
[12936:1163]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'wibackup$' '/tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A' 'bkadmin' 'XXXXXXXXXXXXX'
[1591320101] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1591320101] cli_session_setup failed: NT_STATUS_ACCESS_DENIED 
[1591320101] [12936:1163]: Retrying with ntlmv2 disabled
[1591320101] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1591320141] my_connect_smbX: tree connect failed: NT_STATUS_IO_TIMEOUT
[1591320141] [12936:1163]: init_mount_cifs Cannot connect to 203.237.3.104 with username bkadmin
[1591320141] [12936:1163]: exiting with code 5

[1591320144] b577: Fri Jun  5 10:22:24 2020
[12936:2653]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'wibackup$' '/tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A' 'bkadmin' 'XXXXXXXXXXXXX'
[1591320149] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320149] can't get server info using hostname. re-attempting with IP
[1591320154] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320154] can't get server info using IP
[1591320154] [12936:2653]: Mounting //203.237.3.104/wibackup$ on /tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A via cifs with opts='iocharset=utf8,user=bkadmin,pass=XXXXXXXXXXXXX,noserverino,forcemandatorylock,ip=203.237.3.104,unc=//203.237.3.104\wibackup$,nocase,nounix,cache=none,vers=1.0'
[1591320401] [12936:2653]: init_mount_cifs failed, errno = 11
[1591320401] Invalidating cache /tmp/asamba/status/203.237.3.104
[1591320401] Invalidating cache /tmp/asamba/options/203.237.3.104
[1591320401] [12936:2653]: exiting with code 1

[1591320401] b577: Fri Jun  5 10:26:41 2020
[12936:9060]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'wibackup$' '/tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A' 'bkadmin' 'XXXXXXXXXXXXX'
[1591320406] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320406] can't get server info using hostname. re-attempting with IP
[1591320411] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320411] can't get server info using IP
[1591320411] [12936:9060]: Mounting //203.237.3.104/wibackup$ on /tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A via cifs with opts='iocharset=utf8,user=bkadmin,pass=XXXXXXXXXXXXX,noserverino,forcemandatorylock,ip=203.237.3.104,unc=//203.237.3.104\wibackup$,nocase,nounix,cache=none,vers=1.0'
[1591320421] [12936:9060]: init_mount_cifs failed, errno = 115
[1591320421] Invalidating cache /tmp/asamba/status/203.237.3.104
[1591320421] Invalidating cache /tmp/asamba/options/203.237.3.104
[1591320421] [12936:9060]: exiting with code 1

[1591320421] b577: Fri Jun  5 10:27:01 2020
[12936:9613]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'wibackup$' '/tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A' 'bkadmin' 'XXXXXXXXXXXXX'
[1591320426] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320426] can't get server info using hostname. re-attempting with IP
[1591320431] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320431] can't get server info using IP
[1591320431] [12936:9613]: Mounting //203.237.3.104/wibackup$ on /tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A via cifs with opts='iocharset=utf8,user=bkadmin,pass=XXXXXXXXXXXXX,noserverino,forcemandatorylock,ip=203.237.3.104,unc=//203.237.3.104\wibackup$,nocase,nounix,cache=none,vers=1.0'
[1591320618] [12936:9613]: init_mount_cifs failed, errno = 13
[1591320618] Invalidating cache /tmp/asamba/status/203.237.3.104
[1591320618] Invalidating cache /tmp/asamba/options/203.237.3.104
[1591320618] [12936:9613]: exiting with code 5

[1591320618] b577: Fri Jun  5 10:30:18 2020
[12936:14835]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'wibackup$' '/tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A' 'bkadmin' 'XXXXXXXXXXXXX'
[1591320623] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320623] can't get server info using hostname. re-attempting with IP
[1591320628] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320628] can't get server info using IP
[1591320628] [12936:14835]: Mounting //203.237.3.104/wibackup$ on /tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A via cifs with opts='iocharset=utf8,user=bkadmin,pass=XXXXXXXXXXXXX,noserverino,forcemandatorylock,ip=203.237.3.104,unc=//203.237.3.104\wibackup$,nocase,nounix,cache=none,vers=1.0'
[1591320638] [12936:14835]: init_mount_cifs failed, errno = 115
[1591320638] Invalidating cache /tmp/asamba/status/203.237.3.104
[1591320638] Invalidating cache /tmp/asamba/options/203.237.3.104
[1591320638] [12936:14835]: exiting with code 1

[1591320638] b577: Fri Jun  5 10:30:38 2020
[12936:15558]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'wibackup$' '/tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A' 'bkadmin' 'XXXXXXXXXXXXX'
[1591320643] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320643] can't get server info using hostname. re-attempting with IP
[1591320648] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320648] can't get server info using IP
[1591320648] [12936:15558]: Mounting //203.237.3.104/wibackup$ on /tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A via cifs with opts='iocharset=utf8,user=bkadmin,pass=XXXXXXXXXXXXX,noserverino,forcemandatorylock,ip=203.237.3.104,unc=//203.237.3.104\wibackup$,nocase,nounix,cache=none,vers=1.0'
[1591320658] [12936:15558]: init_mount_cifs failed, errno = 115
[1591320658] Invalidating cache /tmp/asamba/status/203.237.3.104
[1591320658] Invalidating cache /tmp/asamba/options/203.237.3.104
[1591320658] [12936:15558]: exiting with code 1

[1591320658] b577: Fri Jun  5 10:30:58 2020
[12936:15756]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'wibackup$' '/tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A' 'bkadmin' 'XXXXXXXXXXXXX'
[1591320663] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320663] can't get server info using hostname. re-attempting with IP
[1591320668] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320668] can't get server info using IP
[1591320668] [12936:15756]: Mounting //203.237.3.104/wibackup$ on /tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A via cifs with opts='iocharset=utf8,user=bkadmin,pass=XXXXXXXXXXXXX,noserverino,forcemandatorylock,ip=203.237.3.104,unc=//203.237.3.104\wibackup$,nocase,nounix,cache=none,vers=1.0'
[1591320678] [12936:15756]: init_mount_cifs failed, errno = 115
[1591320678] Invalidating cache /tmp/asamba/status/203.237.3.104
[1591320678] Invalidating cache /tmp/asamba/options/203.237.3.104
[1591320678] [12936:15756]: exiting with code 1

[1591320678] b577: Fri Jun  5 10:31:18 2020
[12936:16477]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'wibackup$' '/tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A' 'bkadmin' 'XXXXXXXXXXXXX'
[1591320679] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1591320679] cli_session_setup failed: NT_STATUS_ACCESS_DENIED 
[1591320679] [12936:16477]: Retrying with ntlmv2 disabled
[1591320679] my_connect_smbX: negotiated dialect[NT1] against server[203.237.3.104]
[1591320719] my_connect_smbX: tree connect failed: NT_STATUS_IO_TIMEOUT
[1591320719] [12936:16477]: init_mount_cifs Cannot connect to 203.237.3.104 with username bkadmin
[1591320719] [12936:16477]: exiting with code 5

[1591320719] b577: Fri Jun  5 10:31:59 2020
[12936:17441]: '/usr/lib/Acronis/asamba' 'mount' '203.237.3.104' '203.237.3.104' 'wibackup$' '/tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A' 'bkadmin' 'XXXXXXXXXXXXX'
[1591320724] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320724] can't get server info using hostname. re-attempting with IP
[1591320729] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1591320729] can't get server info using IP
[1591320729] [12936:17441]: Mounting //203.237.3.104/wibackup$ on /tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A via cifs with opts='iocharset=utf8,user=bkadmin,pass=XXXXXXXXXXXXX,noserverino,forcemandatorylock,ip=203.237.3.104,unc=//203.237.3.104\wibackup$,nocase,nounix,cache=none,vers=1.0'
[1591320739] [12936:17441]: init_mount_cifs failed, errno = 115
[1591320739] Invalidating cache /tmp/asamba/status/203.237.3.104
[1591320739] Invalidating cache /tmp/asamba/options/203.237.3.104
[1591320739] [12936:17441]: exiting with code 1

[1596689517] b577: Thu Aug  6 13:51:57 2020
[6214:9549]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1596689517] [6214:9549]: exiting with code 0

[1596689517] b577: Thu Aug  6 13:51:57 2020
[6214:9556]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104' 'bkadmin' 'XXXXXXXXXXXXX'
[1596689532] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1596689532] [6214:9556]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1596689537] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1596689537] [6214:9556]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1596689537] [6214:9556]: exiting with code 0

[1596689537] b577: Thu Aug  6 13:52:17 2020
[6214:10151]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1596689538] [6214:10151]: exiting with code 0

[1596689538] b577: Thu Aug  6 13:52:18 2020
[6214:10156]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104'
[1596689553] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1596689553] [6214:10156]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1596689558] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1596689558] [6214:10156]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1596689558] [6214:10156]: exiting with code 0

[1596702815] b577: Thu Aug  6 17:33:35 2020
[14304:22516]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1596702816] [14304:22516]: exiting with code 0

[1596702816] b577: Thu Aug  6 17:33:36 2020
[14304:22521]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104' 'bkadmin' 'XXXXXXXXXXXXX'
[1596702831] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1596702831] [14304:22521]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1596702836] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1596702836] [14304:22521]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1596702836] [14304:22521]: exiting with code 0

[1596702836] b577: Thu Aug  6 17:33:56 2020
[14304:22629]: '/usr/lib/Acronis/asamba' 'resolve' '203.237.3.104'
[1596702836] [14304:22629]: exiting with code 0

[1596702836] b577: Thu Aug  6 17:33:56 2020
[14304:22632]: '/usr/lib/Acronis/asamba' 'status' '203.237.3.104'
[1596702851] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1596702851] [14304:22632]: dump_sst smb1 connect: error NT_STATUS_IO_TIMEOUT
[1596702856] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1596702856] [14304:22632]: dump_sst smb2 connect: error NT_STATUS_IO_TIMEOUT
[1596702856] [14304:22632]: exiting with code 0

Thank you.

Thu, 08/13/2020 - 02:39
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Lemoning.

[1590044424] can't get server info using hostname. re-attempting with IP
[1590044429] my_connect_smbX: Connection to 203.237.3.104 failed (Error NT_STATUS_IO_TIMEOUT)
[1590044429] can't get server info using IP

...

[1591320154] [12936:2653]: Mounting //203.237.3.104/wibackup$ on /tmp/.mnt_net_smb_7C03CDC4-DE90-437A-A1E4-C4C9B2E7A96A via cifs with opts='iocharset=utf8,user=bkadmin,pass=XXXXXXXXXXXXX,noserverino,forcemandatorylock,ip=203.237.3.104,unc=//203.237.3.104\wibackup$,nocase,nounix,cache=none,vers=1.0'
[1591320401] [12936:2653]: init_mount_cifs failed, errno = 11

These lines from your asanba log indicate that the backup location is not accessible from the Agent server neither by hostname, nor by IP address.

Please check whether you can access this location (by hostname and IP) from the server outside of Acronis Cyber Backup. Please also try mounting it as a share via cifs.

 

Thu, 08/13/2020 - 08:39
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