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Backup replication goes down 98 %

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Hello,

I have a problem with replication. I'm trying to export backup (around 250GB) from one Vault to another, controlled by another Storage Node. Everytime it goes down between 95% - 98%. Also timer stops after 4h 34 min. I left the task for 20h and no progress.

Could you advice me how to troubleshoot?

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Hi Oskar!

Please download and share the full activity log to help troubleshoot your issue. Instructions for how to do this: https://kb.acronis.com/content/58305

-- Peter

Hi Peter,

Please take a look my attachemnt. There is not log, because logs are generated for finished activities. In my case the activity will never finished, just staying on 98% of progress since yestarday. It happen with all exports task I tried.

If you want to investigate my problem I can deliver detailed description of my environment and task. Would you like?

/Oskar

 

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Posts: 0
Comments: 2016

Hello Oskar,

thank you for posting on Acronis forums!

Oskar, if there is no activity saved, please look at the CPU usage in Task Manager and note whether service_process.exe stalled or active. Usually, replication stacks at copying full backups which could be quite time-consuming.

Hello Maria,

You have right. Acronis report that activity is frozen since long time. It is explained in Agent status and alerts. However my probles is still not solved. Do you have any sugestion how to avoid this issue?

I see the process often stack for 4h 30 minutes (~10 minutes). Maybe it is some timeout set in operating system or Acronis Agent?

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Oskar.

You have right. Acronis report that activity is frozen since long time. It is explained in Agent status and alerts. However my probles is still not solved. Do you have any sugestion how to avoid this issue?

Such lockup issues should be investigated by Acronis Support Team. You will be requested to share a detailed problem description and collect Process Monitor logs and Process Dumps logs after reproducing this issue.