Bootable Media reboots computer
We've recently migrated to build 14330 and we created x64 and x86 bootable media ISO files from the management server after upgrading.
When we boot from them, being the boot from a physical computer or a virtual one it happens that after browsing the a backup location (CIFS Share of a EMC Data Domain) and specifying its credentials, the machine just reboots... Happens with the x64 and the x86 ISO files and the files were created as well from two different management servers to check if that would be the issue...
If we browse other backup locations it works without issues... But if we browse from older build bootable agent ISOs we can browse that share without any issues... happens only with 14330 bootable ISO...
Can anybody point to what can be happening?
Thanks in advance.

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Hi, thank you for the feedback.
I will open a case, because the crash happens right after specifying the credentials for the share and the root appears. I dont even select a folder, just the root of the appliance...
It cannot be related with the backups, browsing the very same device and shares from bootable agent build 11010 works without any kind of issue...
I take the opportunity of this thread to point to another curiouse issue you may be able to help me with. Do you know why Disk image backups done with the latest build are seen with a different icon now and they cannot be selected to recover from when browsing from the bootable agent?
Last one cannot be selected... If I try to recover that backup from the AMS to a VM or similar I can recover perfect, but from the bootable agent to recover that backup to a physical workstation I cannot select it. What can be causing this?
Thank you in advance.
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Hello No No.
The backup with a different icon looks like it is Microsoft Exchange or Microsoft Office 365 mailbox backup which can not be restored from Acronis Bootable Media.
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Hello Maria...
This is the backup plan we have setup:
This is an Entire Machine disk image of a Windows 7 Workstation... The same we've been using with previous builds... But now, we just cant select the backup to be recovered from the bootable media...
This is how it looks like when browsing the location from the bootable media:
If I browse the backup location from the AMS, the backup is there and I can successfully recover it to a VM for example:
What can be the problem here?
Thanks
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Hello No No.
Thanks for sharing the screenshots.
What is the build of Acronis Bootable Media that can't select this backup?
If it's build number is older than the build of the software version that created this backup, then it could be the cause of the issue.
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Thank you Maria,
That might be the issue... Because I can only browse that location from older builds of 14330...
I have case 04196222 opened about this issue.
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Hello No No.
Thanks for sharing the case number. I am watching it.
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