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Cannot assign license

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I have a server which was upgraded to server 2019.  I reinstalled cyber backup 12.5 but I can not assign my license to the server for backup.  I can add the license but not assign it.  The license (perpetual) is for Acronis Cyber Backup 12.5 Workstation, which I understood would work for a server just not certain server applications, none of which I am running. When i go to assign license it shows no records found.

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Hello Monte!

To back up windows server 2019, you'll need a server licence, workstation won't do.

Take a look at this edition + licence comparison: https://dl.acronis.com/u/pdf/DS_Acronis_Cyber_Backup_License_Comparison…

-- Peter

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Comments: 2016

Hello Monte,

Welcome to Acronis forums!

Acronis Cyber Backup 12.5 Workstation license can't be assigned to a machine with server OS.

As Peter has noted, you will need a server license. Please consult the Acronis Cyber Backup 12.5 licensing KB article for more details.