Cannot install acronis 12.5-Windows10 IOT LTSB2016

Thread needs solution
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Beginner
Posts: 3
Comments: 11

Property(S): __C__96_D8F519550818E736A1BF604291C5972665_State = absent Property(S): __C__97_8A2F9253FF8BDF34AF60BDA70262AFAE65_State = absent Property(S): __C__9_FE14213B58D78CA9929F88CD22B5150B65_State = absent Property(S): __REMOVE_REGISTRY_3FEBFC41362F2B1E9934DD1EE659C66165_State = absent Property(S): __REMOVE_REGISTRY_6B83610546CBE2DFF6C69D73E7D3391965_State = absent Property(S): __downlevel_payload.30729.4148.Microsoft_VC90_CRT_x64.QFE.DD7E30AD_4555_3131_8F48_1849E9DBC22965_State = absent Property(S): __downlevel_manifest.30729.4148.Microsoft_VC90_CRT_x64.QFE.DD7E30AD_4555_3131_8F48_1849E9DBC22965_State = absent Property(S): __downlevel_manifest.30729.4148.policy_9_0_Microsoft_VC90_CRT_x64.QFE.F88F7F82_F6E0_309C_981C_800644564D2465_State = absent Property(S): MSICOLLECTSHORTCUTSDONE = 1 Property(S): USE_INSTANCE_UUID_VALUE = 1 Property(S): SOURCEDIR = C:\Users\Operator\AppData\Local\Temp\24D88BDE-1FBB-44D0-AE8B-69E0F460BFCF\ Property(S): SourcedirProduct = {9C384BEC-0F65-4B03-9FE8-766FB537DB1C} Property(S): ProductToBeRegistered = 1 MSI (s) (38:9C) [09:51:24:367]: Note: 1: 1708 MSI (s) (38:9C) [09:51:24:367]: Note: 1: 2262 2: Error 3: -2147287038 MSI (s) (38:9C) [09:51:24:367]: Note: 1: 2262 2: Error 3: -2147287038 MSI (s) (38:9C) [09:51:24:367]: Product: Acronis Backup -- Installation failed. MSI (s) (38:9C) [09:51:24:367]: Windows Installer installed the product. Product Name: Acronis Backup. Product Version: 12.5.9010. Product Language: 0. Manufacturer: Acronis. Installation success or error status: 1603. MSI (s) (38:9C) [09:51:24:398]: Deferring clean up of packages/files, if any exist MSI (s) (38:9C) [09:51:24:508]: MainEngineThread is returning 1603 MSI (s) (38:68) [09:51:24:508]: No System Restore sequence number for this installation. === Logging stopped: 12/9/2019 9:51:24 === MSI (s) (38:68) [09:51:24:508]: User policy value 'DisableRollback' is 0 MSI (s) (38:68) [09:51:24:508]: Machine policy value 'DisableRollback' is 0 MSI (s) (38:68) [09:51:24:508]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (38:68) [09:51:24:508]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (38:68) [09:51:24:508]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (38:68) [09:51:24:508]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (s) (38:68) [09:51:24:508]: Destroying RemoteAPI object. MSI (s) (38:84) [09:51:24:508]: Custom Action Manager thread ending. MSI (c) (D0:F4) [09:51:24:523]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (D0:F4) [09:51:24:523]: MainEngineThread is returning 1603 === Verbose logging stopped: 12/9/2019 9:51:24 ===

Wed, 12/11/2019 - 01:20
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Frequent Poster
Posts: 16
Comments: 619
mvp

Hello Sukicronus!

Can you tell a bit more about your installation attempt?

  • Is this the verbose log of MSI during installation
  • Your OS architecture
  • The version+build of acronis you are trying to install

Meanwhile try reinstalling  Microsoft Visual C++ 2008 Redistributable Package (x64)

-- Peter

P.S. I reformatted your log for future reference

Property(S): __C__96_D8F519550818E736A1BF604291C5972665_State = absent 
Property(S): __C__97_8A2F9253FF8BDF34AF60BDA70262AFAE65_State = absent 
Property(S): __C__9_FE14213B58D78CA9929F88CD22B5150B65_State = absent 
Property(S): __REMOVE_REGISTRY_3FEBFC41362F2B1E9934DD1EE659C66165_State = absent 
Property(S): __REMOVE_REGISTRY_6B83610546CBE2DFF6C69D73E7D3391965_State = absent 
Property(S): __downlevel_payload.30729.4148.Microsoft_VC90_CRT_x64.QFE.DD7E30AD_4555_3131_8F48_1849E9DBC22965_State = absent 
Property(S): __downlevel_manifest.30729.4148.Microsoft_VC90_CRT_x64.QFE.DD7E30AD_4555_3131_8F48_1849E9DBC22965_State = absent 
Property(S): __downlevel_manifest.30729.4148.policy_9_0_Microsoft_VC90_CRT_x64.QFE.F88F7F82_F6E0_309C_981C_800644564D2465_State = absent 
Property(S): MSICOLLECTSHORTCUTSDONE = 1 Property(S): USE_INSTANCE_UUID_VALUE = 1 
Property(S): SOURCEDIR = C:\Users\Operator\AppData\Local\Temp\24D88BDE-1FBB-44D0-AE8B-69E0F460BFCF\ 
Property(S): SourcedirProduct = {9C384BEC-0F65-4B03-9FE8-766FB537DB1C} 
Property(S): ProductToBeRegistered = 1 MSI (s) (38:9C) 
[09:51:24:367]: Note: 1: 1708 MSI (s) (38:9C) [09:51:24:367]: Note: 1: 2262 2: Error 3: -2147287038 MSI (s) (38:9C) 
[09:51:24:367]: Note: 1: 2262 2: Error 3: -2147287038 MSI (s) (38:9C) 
[09:51:24:367]: Product: Acronis Backup -- Installation failed. MSI (s) (38:9C) 
[09:51:24:367]: Windows Installer installed the product. Product Name: Acronis Backup. Product Version: 12.5.9010. Product Language: 0. Manufacturer: Acronis. Installation success or error status: 1603. MSI (s) (38:9C) 
[09:51:24:398]: Deferring clean up of packages/files, if any exist MSI (s) (38:9C) 
[09:51:24:508]: MainEngineThread is returning 1603 MSI (s) (38:68) 
[09:51:24:508]: No System Restore sequence number for this installation. === Logging stopped: 12/9/2019 9:51:24 === MSI (s) (38:68) 
[09:51:24:508]: User policy value 'DisableRollback' is 0 MSI (s) (38:68) [09:51:24:508]: Machine policy value 'DisableRollback' is 0 MSI (s) (38:68) 
[09:51:24:508]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (38:68) 
[09:51:24:508]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (38:68) 
[09:51:24:508]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (38:68) 
[09:51:24:508]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (s) (38:68) 
[09:51:24:508]: Destroying RemoteAPI object. MSI (s) (38:84) 
[09:51:24:508]: Custom Action Manager thread ending. MSI (c) (D0:F4) 
[09:51:24:523]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (D0:F4) 
[09:51:24:523]: MainEngineThread is returning 1603 === Verbose logging stopped: 12/9/2019 9:51:24 ===

 

Tue, 12/17/2019 - 11:12
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Sukicronus,

thank you for posting on Acronis forums!

The log that you've shared here showed: MainEngineThread is returning 1603

Usually it requires investigation with Acronis Support Team. However, you can try solution steps provided in the respective KB article regarding this issue: https://kb.acronis.com/content/59045

Tue, 12/17/2019 - 13:06
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