Create Schedule and Credential Error

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 52
Comments: 75

Hello,
 

When I set the backup schedule and click the create button, I get a credential error.
The detailed errors are as follows.

 

error
Date and time July 27, 2020, 15:21:30
Module 309
message
Additional Information:------------------------
Error code: 22
Module: 309
Line Information: 0x8D165E86FB819597
Field: {"CommandID":"1BBCDAC7-F48F-489F-92B4-E6842C0EC361","$module":"management_server_vsa64_14330"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::CreatePlan
------------------------
Error code: 22
Module: 309
Line Information: 0x8D165E86FB819597
Field: {"CommandID":"1BBCDAC7-F48F-489F-92B4-E6842C0EC361","$module":"ams_backup_assistant_addon_vsa64_14330"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::CreatePlan
------------------------
Error code: 22
Module: 309
Line Information: 0x8D165E86FB819597
Field: {"CommandID":"CE269480-C321-4FD6-9670-3EDD3CF9D5F4","$module":"management_server_vsa64_14330"}
Message: TOL: Failed to execute the command. protect
------------------------
Error code: 22
Module: 309
Line Information: 0x8D165E86FB819597
Field: {"CommandID":"CE269480-C321-4FD6-9670-3EDD3CF9D5F4","$module":"ams_protection_addon_vsa64_14330"}
Message: TOL: Failed to execute the command. protect
------------------------
Error code: 2
Module: 630
Line information: 0x750572590D9BC466
Field: {"$module":"ams_protection_addon_vsa64_14330"}
Message: Cannot modify user profile.
------------------------
Error code: 13
Module: 627
Line Information: 0xE839411589F18A58
Field: {"$module":"access_manager_vsa64_14330"}
Message: Access violation in module'ams_protection_addon.dll' at line '0x750572590d9bc466', executable:'ManagementServer.exe'.
------------------------
Error code: 22
Module: 627
Line information: 0x53CBDF900173A2CB
Field: {"ProfileID":"32E95E91-39F4-6053-9CE4-0DA7E86C8B81","$module":"access_manager_vsa64_14330","ResourceAddress":"//172.16.1.79/d/","ResourceType":"location" }
Message: Failed to add account in user profile.
------------------------
Error code: 11
Module: 606
Line information: 0x2A0CF3E48ECE3369
Field: {"$module":"access_manager_vsa64_14330","path":"C:\\ProgramData\\Acronis\\AMS\\AccessVault\\config\\preferred"}
Message: Cannot open file.
------------------------
Error code: 20
Module: 4
Line information: 0xF35F747B3B21F916
Field: {"function":"OpenFileW","$module":"access_manager_vsa64_14330","path":"\\\\?\\C:\\ProgramData\\Acronis\\AMS\\AccessVault\\config\ \preferred"}
Message: Access to the file is denied.
------------------------
Error code: 65520
Module: 0
Line information: 0xBD28FDBD64EDB8F8
Field: {"code":"2147942405","$module":"access_manager_vsa64_14330"}
Message: Access is denied

 

Even though I removed the Profile ID DB value using SQLite, the problem was not resolved.
How should I solve this problem?

Mon, 07/27/2020 - 23:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Lemoning,

thank you for posting on Acronis forums!

If the 'preferred' file is already in the folder

\\C:\\ProgramData\\Acronis\\AMS\\AccessVault\\config\ \preferred

then please contact Acronis Support Team with reference to this KB article to receive a fix for the issue.

If the file is not in the folder:

  1. Stop MMS or AMS (see error message).
  2. Run:
    "C:\Program Files\Acronis\UpgradeTool\upgrade_tool.exe" --workflow=mms
    or
    "C:\Program Files\Acronis\UpgradeTool\upgrade_tool.exe" --workflow=ams
  3. Check:
    •  C:\ProgramData\Acronis\BackupAndRecovery\MMS\AccessVault or C:\ProgramData\Acronis\BackupAndRecovery\AMS\AccessVault.

    Find all folders that contain 'ticket' file and delete them.

  4. Start MMS or AMS.

 

Wed, 07/29/2020 - 16:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 52
Comments: 75

Hello. Maria

Complete removal using Acronis Clean Up Tool.
After that, I reinstalled and it worked.

Thank you.

Thu, 07/30/2020 - 08:24