Skip to main content

Full Backup Process Stuck and some times causes many error

Thread solved

Hlw I have some problem, when i backup my file server " Entire machine " to local network folder, it seems many error . or some times its stuck for few days, could not be complete. my data size is approximate 4 TB+ .

How could we solve this ?

Attachment Size
anydesk00004.png 127.92 KB
anydesk00003.png 136.69 KB
anydesk00002.png 125.31 KB
0 Users found this helpful

Hi Mathew!

Could you please download and share the full log for the failed activity? We can continue troubleshooting based on that.

-- Peter

From which machine i can collect log ? can you tell me how to collect full log of this activity, any instruction link ?

You can download the log through the web console. See this article: https://kb.acronis.com/content/58305

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Jobin!

Welcome to Acronis forums!

From which machine i can collect log ? 

It should be collected from the Agent which runs this backup job.

Moreover, I would ask you to collect Acronis System Information from the server with Agent that launched this backup job. Then please upload these logs onto an FTP link that I've sent you in a Private Message.

 

Thanks for Response. when try to backup " Entire Machine " than the issue occurred. Now i update the Backup agent & run a Back up plan On Folder & Logical Drive without operating system (Image) ,and working well till now .After successfully complete, than i run the Operating system (Image) Backup and i think there may be some issues. If issue Happen I will collect and Send you the System Report.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Jobin.

Please let us know if you upload System Information onto FTP link here or in a Private Message